Dianne,
The first thing I would do is make sure you are using Internet Explorer as your browser, at ləast for this download.
0x800719E4 ERROR_LOG_FULL
Log space is exhausted.
The transaction logs for Windows Update may be in an inconsistent state.
You can clear them by clicking the Start orb.
In the Start Search field type in cmd
Right-click cmd.exe and choose 'Run as administrator'. Agree to the UAC prompt.
At the prompt, type in the below exactly as written, including the spaces, pushing Enter after each command
cd /d %SystemRoot%\System32\SMI\Store\Machine
attrib -s -h *
del *.blf
del *.regtrans-ms
exit
Restart the computer now and see if it can update.
~
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