Hello Alex,
Thank you for posting your question on Microsoft Community Forum.
I would like to know some information about the issue so that we could assist you further.
- Is your computer is connected to a domain environment?
- What is the make and model number of the computer?
I would suggest you to try the following steps:
- Open Device Manager by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager. Administrator permission required if you're prompted for an administrator
password or confirmation, type the password or provide confirmation.
- Expand the network adaptor option and disable the wireless device.
Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.
Thank you.