Program remnants left on desktop

Question

Quicken Premier 2013 leaves remnants on the windows desktop, usually of whatever I was working with last.  If it was the budget, for example, I'll have a box with the word "budget" on the desktop after I close Quicken.  Or "Lifetime Planner" or whatever.  It always floats to the top of anything else I open, obscuring part of the page.  

I've posted this on Quicken' just thought somebody else might have had a similar problem and found a remedy.  Anhybody?

Answer 1

I have the same problem, but it isn't just Quicken.  I was deleting some photo, using Win7 right click menu,, and low and behold when I closed the "my pictures" folder, a box with the word delete was left on the desktop.  The problem must lie with Windows.

Answer 2

It's not just Quicken.  Windows aps leave remnants, too.

Answer 3

Actually the problem probably is Quicken or something else has caused some sort of corruption.

Did you work with Quicken to resolve that issue which needs to done first.

An intermittent issue can be very difficult to track down.

Suspect any 3rd party antivirus so if you are using one uninstall it - run its maker's removal tool -

then install MSE.

List of anti-malware program cleanup/uninstall tools

http://answers.microsoft.com/en-us/protect/wiki/mse-protect\_start/list-of-anti-malware-product-removal-tools/2bcb53f7-7ab4-4ef9-ab3a-6aebfa322f75

Uninstallers (removal tools) for common antivirus software

http://kb.eset.com/esetkb/index?page=content&id=SOLN146 

MSE - Free

http://windows.microsoft.com/en-US/windows/security-essentials-download

=============================

Performance and Maintenance <- check these especially the troubleshooters

http://windows.microsoft.com/en-US/windows/performance-maintenance-help#performance-maintenance-help=windows-7&v2h=win7tab1&v3h=winvistatab1

Other troubleshooting methods to use as needed :

Use the Clean Boot and other methods to try to determine the cause of and/or

eliminate the issues.

---

References to Vista also apply to Windows 7.

What antivirus/antispyware/security products do you have on machine? Include

any you have EVER had on this machine including those you uninstalled (they

leave remnants behind which can cause strange issues).

---

**Do these :**Try these to clear corruption and repair/replace damaged/missing system files.

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker

(SFC.exe) program generates in Windows Vista cbs.log

http://support.microsoft.com/kb/928228

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Disk Check in Windows 7

http://www.sevenforums.com/tutorials/433-disk-check.html

==========================================

After the above :

How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7

http://support.microsoft.com/kb/929135

Use Advanced Tools to Troubleshoot Performance Problems in Windows 7

http://www.howtogeek.com/howto/6152/use-advanced-tools-to-troubleshoot-performance-problems-in-windows-7/

Problems with overall system speed and performance

http://support.microsoft.com/default.aspx/gp/slow_windows_performance?p=1

Optimize Windows 7 for better performance

http://windows.microsoft.com/en-US/windows7/Optimize-Windows-7-for-better-performance

Open the Performance troubleshooter

http://windows.microsoft.com/en-US/windows7/Open-the-Performance-troubleshooter

To see all that is loading bootup - wait a few minutes without doing anything -

then Right Click TaskBar - Task Manager - take a look at Applications -

Processes - Services - this is a quick reference (if you have a little box on

Lower Left - Show for All Users then check that).

How to Change, Add, or Remove Startup Programs in Windows 7http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

A quick check to see which are loading is Method 2 there - using MSCONFIG

then post a list of those here.

---

Tools that should help :

Process Explorer - Free - Find out what files, registry keys and other objects

processes have open, which DLLs they have loaded, and more. This uniquely

powerful utility will even show you who owns each process.

http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

Autoruns - Free - See what programs are configured to startup automatically

when your system boots and you login. Autoruns also shows you the full list

of Registry and file locations where applications can configure auto-start settings.

http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

Process Monitor - Free - Monitor file system, Registry, process, thread and DLL

activity in real-time.

http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

There are many excellent free tools at Sysinternals

http://technet.microsoft.com/en-us/sysinternals/default.aspx

WhatsInStartUP - Free - This utility displays the list of all applications that are

loaded automatically when Windows starts up. For each application, the following

information is displayed: Startup Type (Registry/Startup Folder), Command -Line

String, Product Name, File Version, Company Name, Location in the Registry or

file system, and more. It allows you to easily disable or delete unwanted programs

that runs in your Windows startup.

http://www.nirsoft.net/utils/what\_run\_in\_startup.html

There are many excellent free tools at NirSoft

http://www.nirsoft.net/utils/index.html

Window Watcher - Free - Do you know what's running on your computer? Maybe

not. The Window Watcher tells all, reporting every window created by every running

program, whether the window is visible or not.

http://www.karenware.com/powertools/ptwinwatch.asp

Many excellent free tools and an excellent newsletter at Karenware

http://www.karenware.com/

===========================================

Refer to these threads for many more excellent tips however be sure to check

your antivirus programs, update major drivers and BIOS, and also troubleshoot

with the cleanboot method first.

Problems with overall system speed and performance

http://support.microsoft.com/gp/slow\_windows\_performance/en-us

Performance and Maintenance tips

http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/19e5d6c3-bf07-49ac-a2fa-6718c988f125 

Windows Explorer has stopped working

http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/6ab02526-5071-4dcc-895f-d90202bad8b3

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Answer 4

Hi,

Since you are running the 2013 version you do have direct support from Quicken

so it would be best to work with them on this issue. Of course their forums might

be able to help. Of course they have released Quicken Premier 2014.

Quicken Customer Service

https://quicken.custhelp.com/app/contact

Quicken - Support

http://quicken.intuit.com/support/index.jsp

Quicken - Community / Forum

https://qlc.intuit.com/app/full_page

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.