system diagnostics report problems

Question

On this computer, B1, which is a new HP dv7 7212nr laptop I have had numerous problems.

Today I came across the advanced tools and system diagnostics and performed the diagnostics.

There were many problems:

Warnings

	Error	<br>	---
	Symptom:	A service is reported as having an unexpected error code	<br>	---	---	<br>	Cause:	One or more services has failed. The service did not stop gracefully, suggesting the service may have crashed or one of its components stopped in an unsupported way.	<br>	Details:	Service exited with code not equal to 0 or 1077	<br>	Resolution:	Restart the service	<br>	Related:	Performance Diagnosis	<br>	* * *	<br>	Symptom:	52	<br>	Cause:	A device has a configuration problem that prevents it from working properly.	<br>	Details:	The device, IDT High Definition Audio CODEC, is reporting "52". This device will not be available until the issue is resolved. The Plug and Play ID for this device is HDAUDIO\FUNC_01-VEN_111D-DEV_76E0-SUBSYS_103C181D-REV_1001\4-1DDD38FB-0-0001.	<br>	Resolution:	1. Verify the correct driver is installed.	<br>	2. Try updating the drivers using Windows Update.	<br>	3. Check with the manufacturer for an updated driver.	<br>	4. Attempt to uninstall and then reinstall the device using Device Manager.	<br>	Related:	Explanation of Error Codes Generated by Device Manager	<br>	Manage Devices in Windows	<br>	* * *	<br>	Symptom:	52	<br>	Cause:	A device has a configuration problem that prevents it from working properly.	<br>	Details:	The device, Intel(R) Display Audio, is reporting "52". This device will not be available until the issue is resolved. The Plug and Play ID for this device is HDAUDIO\FUNC_01-VEN_8086-DEV_2806-SUBSYS_103C1818-REV_1000\4-1DDD38FB-0-0301.	<br>	Resolution:	1. Verify the correct driver is installed.	<br>	2. Try updating the drivers using Windows Update.	<br>	3. Check with the manufacturer for an updated driver.	<br>	4. Attempt to uninstall and then reinstall the device using Device Manager.	<br>	Related:	Explanation of Error Codes Generated by Device Manager	<br>	Manage Devices in Windows	<br>	* * *	<br>	Symptom:	52	<br>	Cause:	A device has a configuration problem that prevents it from working properly.	<br>	Details:	The device, USB Video Device, is reporting "52". This device will not be available until the issue is resolved. The Plug and Play ID for this device is USB\VID_04F2-PID_B2F8-MI_00\7-2F194983-0-0000.	<br>	Resolution:	1. Verify the correct driver is installed.	<br>	2. Try updating the drivers using Windows Update.	<br>	3. Check with the manufacturer for an updated driver.	<br>	4. Attempt to uninstall and then reinstall the device using Device Manager.	<br>	Related:	Explanation of Error Codes Generated by Device Manager	<br>	Manage Devices in Windows	<br>	* * *	<br>	Symptom:	Device drivers are not installed.	<br>	Cause:	A driver has not been installed for this device preventing it from working properly.	<br>	Details:	The device driver for #UNKNOWN# has not been installed. This device will not be available until the correct device driver is installed.	<br>	Resolution:	1. Try installing the drivers using Windows Update.	<br>	2. Install the drivers that are on the installation media that came with the device.	<br>	3. Check with the manufacturer for an updated driver.	<br>	Related:	Explanation of Error Codes Generated by Device Manager	<br>	* * *	<br>	Symptom:	52	<br>	Cause:	A device has a configuration problem that prevents it from working properly.	<br>	Details:	The device, IDT High Definition Audio CODEC, is reporting "52". This device will not be available until the issue is resolved. The Plug and Play ID for this device is HDAUDIO\FUNC_01-VEN_111D-DEV_76E0-SUBSYS_103C181D-REV_1001\4-1DDD38FB-0-0001.	<br>	Resolution:	1. Verify the correct driver is installed.	<br>	2. Try updating the drivers using Windows Update.	<br>	3. Check with the manufacturer for an updated driver.	<br>	4. Attempt to uninstall and then reinstall the device using Device Manager.	<br>	Related:	Explanation of Error Codes Generated by Device Manager	<br>	Manage Devices in Windows	<br>	* * *	<br>	Symptom:	52	<br>	Cause:	A device has a configuration problem that prevents it from working properly.	<br>	Details:	The device, Intel(R) Display Audio, is reporting "52". This device will not be available until the issue is resolved. The Plug and Play ID for this device is HDAUDIO\FUNC_01-VEN_8086-DEV_2806-SUBSYS_103C1818-REV_1000\4-1DDD38FB-0-0301.	<br>	Resolution:	1. Verify the correct driver is installed.	<br>	2. Try updating the drivers using Windows Update.	<br>	3. Check with the manufacturer for an updated driver.	<br>	4. Attempt to uninstall and then reinstall the device using Device Manager.	<br>	Related:	Explanation of Error Codes Generated by Device Manager	<br>	Manage Devices in Windows

	Basic System Checks	<br>	---
		OS Checks	Passed	Checks for attributes of the operating system	<br>	---	---	---	---	<br>			OS Version Check	1	0	Passed	<br>	---	---	---	---		<br>	---		<br>		Disk Checks	Passed	Checks for disk status	<br>			SMART Predict Failure Check	1	0	Passed	<br>	---	---	---	---	<br>	Logical Disk Dirty Bit Check	1	0	Passed		<br>	---		<br>		Security Center Tests	Passed	Checks for state of Security Center related information.	<br>			User Account Control Enabled Check	1	0	Passed	<br>	---	---	---	---	<br>	Windows Update Enabled Check	1	0	Passed		<br>	---		<br>		System Service Checks	Failed	Checks for state of system services	<br>			Abnormally Terminated Services Check	1	2	Failed	<br>	---	---	---	---	<br>	Workstation Service Check	1	0	Passed		<br>	---		<br>		Hardware Device and Driver Checks	Failed	Survey of Windows Management Infrastructure supported devices.	<br>			Controller Device Configured Fail Count	11	0	Controller devices.	<br>	---	---	---	---	<br>	Controller Device Status Fail Count	11	0	Controller devices.	<br>	Cooling Configured Fail Count	1	0	Cooling devices.	<br>	Cooling Status Fail Count	1	0	Cooling devices.	<br>	Input Configured Fail Count	2	0	Input devices.	<br>	Input Status Fail Count	2	0	Input devices.	<br>	Memory Device Configured Fail Count	109	0	Memory devices.	<br>	Memory Device Status Fail Count	109	0	Memory devices.	<br>	Motherboard Device Configured Fail Count	17	2	Motherboard devices.	<br>	Motherboard Device Status Fail Count	17	0	Motherboard devices.	<br>	Network Configured Fail Count	19	0	Network devices.	<br>	Network Status Fail Count	19	0	Network devices.	<br>	Port Device Configured Fail Count	58	0	Port devices.	<br>	Port Device Status Fail Count	58	0	Port devices.	<br>	Power Device Configured Fail Count	2	0	Power devices.	<br>	Power Device Status Fail Count	2	0	Power devices.	<br>	Printing Device Configured Fail Count	15	0	Printing devices.	<br>	Printing Device Status Fail Count	15	0	Printing devices.	<br>	Storage Device Configured Fail Count	3	0	Storage devices.	<br>	Storage Device Status Fail Count	3	0	Storage devices.	<br>	Video Device Configured Fail Count	4	0	Video devices.	<br>	Video Device Status Fail Count	4	0	Video devices.	<br>	PlugAndPlay Device Configured Fail Count	120	4	PlugAndPlay devices.	<br>	PlugAndPlay Device Status Fail Count	120	0	PlugAndPlay devices.		<br>	---

Performance

	Resource Overview	<br>	---
	CPU	Idle	6 %	Low CPU load.	<br>	---	---	---	---	<br>	Network	Idle	0 %	Busiest network adapter is less than 15%.<br><br><br><br>   <br><br>Nic Realtek PCIe GBE Family Controller using 25,776 bits and has 100,000,000 bits capacity.	<br>	Disk	Idle	17 /sec	Disk I/O is less than 100 (read/write) per second on disk 0.<br><br><br><br>   <br><br>Reads 10.0/sec + Writes 6.7/sec	<br>	Memory	Normal	21 %	6358 MB Available.

Answer 1

How do you fix symptom 52 ?

Answer 2

I used the HP support assistant on the laptop with windows 8 and checked for any downloads for drivers and for windows updates and everything is up to date.

With the problems above I went to the HP web site then support then entered my computer and performed downloads of drivers.

I had viewed device manager and the yellow triangles covering multiple entries did not change.

yellow triangles remain covering one item under imaging devices (hp truevision HD), one item under other devices (unknown devices)....this is from uninstalling the HP fingerprint scanner driver, and two under sound, video and game controllers (IDT High Definition Audio CODEC, and Intel Display Audio.

So uninstalling and reinstalling the drivers did not correct the problems.

I had performed this with HP tech support several weeks ago and it was unsuccessful then and unsuccessful again now.

This is a brand new computer and has had numerous problems with freezing mouse cursor requiring power down when control alt delete does not open task manger, it had one blue screen, as well as previous loss of audio.

To correct the above problems I have already performed

a windows 8 system refresh

a windows 8 system reset

a windows 8 reinstallation from 4 external disks

Each time the system works well initially and then deteriorates.  During the last windows 8 installation I attempted to delay the download of drivers and windows 8 updates to see if these were the source of the problems.  I did not have enough information to make a conclusion.  The loss of sound has reoccurred and removing and reinstalling the driver does not correct it.

I need to learn what is causing these problems and fix.

What can be learned from the information in the advanced tools system diagnostic report? How do these get fixed?  I the only option now to reinstall the windows 8 os from the 4 external disks?  If so how do I monitor better to see what is going wrong the next time around?  I have viewed the Microsoft event viewer by checking the boxes for error, warning and critical and then viewing the displayed results.  I have not used the Microsoft event viewer to view reports on applications as it indicates that it would generate too much data.

I don't remember if I used the Norton antivirus removal tool when the subscription expired.  I am using Microsoft defender and have not had any malware.  Would the Norton antivirus that remains interacting with Microsoft defender be a source for the problems or is it likely to be something else?

When I use the Microsoft event viewer there is often a link to open for more information and almost always there is no useable information there.  The I copy and paste into google search and attempt to find more information.  Many are taskhostex etc  How do you workup these problems