Gets the Error: The exception unknown software exception 0xe043452 occurred in the application at location 0x74da2eec while restarting Windows 8.1

Question

OS Version: Microsoft Windows 8.1 Pro, 64 bit

Processor: AMD E-300 APU with Radeon(tm) HD Graphics, AMD64 Family 20 Model 2 Stepping 0

Processor Count: 2

RAM: 2666 Mb

Graphics Card: AMD Radeon HD 6310 Graphics, 384 Mb

Hard Drives: C: Total - 281129 MB, Free - 240956 MB; D: Total - 19850 MB, Free - 2098 MB; E: Total - 4055 MB, Free - 935 MB;

Motherboard: Hewlett-Packard, 3577

Antivirus: Windows Defender, Disabled

When I restart my computer I get error message: 

The exception unknown software exception 0xe043452 occurred in the application at location 0x74da2eec. Because I have Windows 8.1 I want to try to uninstall 8.1 and reinstall but I have no cd. 

Original Title: Unknown Software Exception Problems

Answer 1

1. Is this a custom-built PC? If not, then what is the make and model of your computer? HP 2000-412NR Notebook PC
2. Did you upgrade to Windows 8.1 or is it a brand-new computer that came with Windows 8.1 preinstalled?  I upgraded from preinstalled Windows 7 Home Premium to Windows 8 to Windows 8.1(not a retail version).
3. What are the recent changes that you have made to the computer prior to this issue? I am not sure but this last time this error occurred I ran a scan to remove some malware then I rebooted and the error happened.
4. Did you try any troubleshooting steps to resolve this issue on the computer? If yes, what are they. 

 I am trying to build a recovery drive on a USB flash drive for Win 8.1. I have been unable to copy the Recovery Partition from the PC to the recovery drive. It appears to be disabled when I view it from the Recovery Drive. Here is what I saved:

 Microsoft Windows [Version 6.3.9600]

 (c) 2013 Microsoft Corporation. All rights reserved.

 C:\WINDOWS\system32>REAGENTC.EXE /Info

 Windows Recovery Environment (Windows RE) and system reset configuration

 Information:

 Windows RE status: Enabled

 Windows RE location: \\?\GLOBALROOT\device\harddisk0\partition2\Recove

 ry\WindowsRE

 Boot Configuration Data (BCD) identifier: 5c783a85-4cb4-11e3-8e60-919cbed899

 3c

 Recovery image location:

 Recovery image index: 0

 Custom image location:

I also downloaded the Windows 8.1 Enterprise evaluation kit and did not know what to do with it.

Answer 2

Hi,

It would be great if you can provide more information regarding this issue. Please answer these questions for a better understanding.

1. Is this a custom-built PC? If not, then what is the make and model of your computer?
2. Did you upgrade to Windows 8.1 or is it a brand-new computer that came with Windows 8.1 preinstalled?
3. What are the recent changes that you have made to the computer prior to this issue?
4. Did you try any troubleshooting steps to resolve this issue on the computer? If yes, what are they?

If you would like to reinstall Windows 8.1, you may contact your computer manufacturer to get the Windows 8.1 installation/recovery media (DVD/USB) and then perform a clean installation of Windows 8.1 on the computer.

Important: A clean installation removes all the data from your hard disk by repartitioning and reformatting your hard disk and reinstalling the operating system. So, make sure you backup all your important data on the computer.

However, if the computer came with Windows 8.1 preinstalled and if you have a recovery partition in it, then you may try performing a refresh and check if that resolves the issue. To perform a refresh of your PC, you may please refer to this article:

How to refresh, reset, or restore your PC

Important: The apps that came with your PC or you installed from Windows Store will be reinstalled, but any apps you installed from other websites and DVDs will be removed. Windows puts a list of the removed apps on your desktop after refreshing your PC.

If you are unable to perform a refresh, then you may try the following troubleshooting methods and check if that resolves the issue.

Method 1: Run an SFC Scan

The “sfc /scannow” command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

a) Press “Windows Logo” + “Q” keys on the keyboard and type “cmd” in the search box.

b) Right click on the “Command Prompt” icon from the search results and select “Run as administrator”

c) On the command prompt window, type the following command, and then press “Enter”

sfc /scannow

d) Follow the on-screen instructions and complete the scan.

If that doesn’t help, then try the next method.

Method 2: Check the issue in Safe Mode and perform a Clean Boot.

Step 1: Boot the computer in Safe Mode and check if the issue persists.

In Windows, we can start the computer in different advanced troubleshooting modes to find and fix problems on the PC. One of such troubleshooting mode is Safe Mode. Here we start Windows with a minimal set of drivers and services. Please refer to the steps given in this article to boot the computer in safe mode:

***Windows Startup Settings (including safe mode)***

After booting the computer in Safe Mode, you may restart the computer and check if you still face this issue in this mode. If the issue does not occur in safe mode, then perform a clean boot to check if it is caused by any software conflicts.

Step 2: Perform a Clean Boot and find out which application/service is causing this issue.

A clean boot helps to eliminate software conflicts and to determine what is causing the problem. To perform a clean boot, please refer to the section “How to perform a clean boot” and follow the instructions for “Windows 8.1 and Windows 8” from this link:

***http://support.microsoft.com/kb/929135***

You may please note that performing a clean boot does not fix the actual issue. It just helps us in identifying the root cause of the issue.

If the issue does not occur in clean boot, then you may determine which application/service on the computer is causing this issue. This can be done by following the instructions for “Windows 8.1 and Windows 8” given in the section “How to determine what is causing the problem by performing a clean boot” from the same given link.

Important: After you have finished troubleshooting, refer to the section “How to reset the computer to start as usual after clean boot troubleshooting” for “Windows 8 and Windows 8.1”, to reset the computer to start as usual from the above link.

Hope this is helpful. Please get back to us with the updates.

Answer 3

I thought that it was the Super AntiSpyware and then the error reappeared.  So I uninstalled the AMD Catalyst Control Ctr and so far no error on shutdown.

Answer 4

The problem occurs when I used Super AntiSpyware Free Edition and restart. I have not seen the error since I removed it from my computer.  I cannot refresh, reset or restore because I cant find any recovery image .

Answer 5

Hi,

Did you try performing refresh pc as suggested by Rajesh?

If you're having problems with your PC, you can try to refresh, reset, or restore it. Refer this link to Refresh PC. If refreshing  PC doesn’t helps perform Reset PC.

How to restore, refresh, or reset your PC

**http://windows.microsoft.com/en-in/windows-8/restore-refresh-reset-pc**

Note: Apps you installed from websites and DVDs will be removed. Apps that came with your PC and apps you installed from the Windows Store will be reinstalled. Windows puts a list of removed apps on your desktop after refreshing your PC.

Reset PC disclaimer: All of your personal files will be deleted and your settings will be reset. All apps that you installed will be removed. Only apps that came with your PC will be reinstalled.

Hope this helps.