Blue Screen Error

Question

OK, I tried rolling my wife's laptop to earlier version of Windows 7 that was saved 2 days ago but a Windows update.  Once it rolled back and restarted, I get this wonderful message:

NOW, I can't correct this issue... HELP!!! PLEASE!!!

All I wanted to do is re-install Windows 7 because the version that was installed had that this might not be legitimate copy of Windows...

Answer 1

Hi Ras,

1.    Are you referring to the System Restore?

2.    What is the make and model of the Computer?

3.    Is the computer came pre-installed with Windows 7 Operating System?

4.    Do you have a Windows 7 Operating System disc?

This indicates a problem occurred in ntfs.sys, the driver file that allows the system to read and write to NTFS drives.

One possible cause of this bug check is disk corruption. Corruption in the NTFS file system or bad blocks (sectors) on the hard disk can induce this error. Corrupted SCSI and IDE drivers can also adversely affect the system's ability to read and write to disk, thus causing the error.

 I would suggest you to perform a check disk on drive c and check if it helps.

To begin the scan, right-click on the Drive which you wish to check and select Properties. Next, click on Tools tab and under Error checking, click on the Check button. This option will check the drive for file system errors.

Note: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.

Please provide us more information on the issue so that we may assist you better.

Answer 2

Hi,

Thank you for the update.

I would suggest you to perform a startup repair and check if it helps.

Open the System Recovery Options menu on your computer and try performing start up repair.

To do so, follow these steps. 

a)    Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer using the computer's power button.

b)    Do one of the following:

If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.

If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to repair, and then press and hold F8.

c)     On the Advanced Boot Options screen, use the arrow keys to highlight Repair your computer, and then press Enter. (If Repair your computer isn't listed as an option, then your computer doesn't include preinstalled recovery options, or your network administrator has turned them off.

d)    Select a keyboard layout, and then click next.

e)    On the System Recovery Options menu, click a tool to open it.

f)     Select the option Startup repair.

For further reference, check the following Microsoft article.

http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7

Answer 3

Vijin V, is there any other way to repair this without loosing the files...

Answer 4

Vijin V, 

When I tried roll back the laptop to an earlier point, it did... but when it restarted I got that screen. It's a Dell Inspirion 1525, it originally had Windows Vista on it, I updated to Windows 7, and I do have a Windows 7 OS disc.  When I first upgraded to Windows 7, I got a the copy from my school (legitimately), but it always show in the bottom right that this is not a genuine copy.  Fixed that issue but when the laptop updated 12/3/13, that message came back.  This is why I tried to roll back before the security update.  When I did that, that's when I started getting that blue screen error & Windows 7 won't boot up.  I did bootrec, and got the option now to select Windows 7 or Windows Vista.  I'm not able to load Windows 7 or Vista, so I be able to scan the drive (The suggestion above:  To begin the scan, right-click on the Drive which you wish to check and select Properties. Next, click onTools tab and under Error checking, click on the Checkbutton. This option will check the drive for file system errors.)  PLEASE HELP, MY WIFE IS STARTING TO IRRITATED!!! Thanks...