0xc0000034 error message while booting

Question

Hello,

I bought an Acer Aspire E1-771G (laptop) less than 2 months ago and until yesterday I never had an issue using it. For school I have to make a website using Dreamweaver. So I installed Dreamweaver CS6. After working for an our using Dreamweaver, my screen completely freezed. There was no message telling me that Dreamweaver had stopped working nor was there a message that said there was an issue with any of my other running programs. After 10 long minutes, I decided to hold the power switch until my laptop shut down. I thought it was better for my laptop to let it rest for an our, but when I turned it back on, I got an error message '0xc0000034'. It said that \WINDOWS\System32\DRIVERS\nvpciflt.sys was missing and that I had to use my repairmedia (I'm sorry, I don't know the english translation of 'instalatiemedia') in order to repair the problem. The media I'm talking about is a USB-drive that I received along with the laptop that I bought.

When I plugged it in my laptop I expected a message, or something that could help me to further advance. At least something to click on.. But instead of that, nothing happend and I still got the message that said that I had to use my 'repairmedia'.

Does anyone have a solution to this?

It would be really great, because I really have to finish that Dreamweaver site I was talking about :(

Thanks

(I really hope my english wasn't too bad)

Original Title: 0xc0000034 error message

Answer 1

Hi Pieter,

You are most welcome and thank you so much for the appreciation.

We are glad to know that your laptop is now working perfectly fine after replacing the hard disk. For any issues with Windows Operating System, you can post your queries on Microsoft Community Forums and we are always here to assist you with it.

Answer 2

Hi Pieter,

Thank you so much for getting back to us with the updates.

You have mentioned that when trying to boot the computer from the USB recovery drive, it first starts to boot, but later on, the screen goes black. I would like to ask a question regarding this behavior – Does the computer continue with the booting process when the screen goes blank?

If yes, then try using a secondary monitor with your laptop and check if this happens again. Please get back to us with the updates. We’ll be glad to assist you further.

Hi Rajesh,

I don't perfectly know where to check if the computer continues with the booting process. Although I can allmost assure you that it doesn't. Since it looks like there's no action taking place AT ALL. Even the propellers stopped spinning. This is why I've decided to stop trying myself and asked an expert to do it for me :)

The problem that caused this issue was due to my hard drive which had stopped working for some unexplainable reason. I had to buy a new one. My laptop now works perfectly fine.

I really thank you for your support. I'm convinced that you're doing an excellent job and I won't hesitate to contact you again if I have questions or issues regarding my Windows/Microsoft devices.

Pieter

Answer 3

Hi Pieter,

Thank you so much for getting back to us with the updates.

You have mentioned that when trying to boot the computer from the USB recovery drive, it first starts to boot, but later on, the screen goes black. I would like to ask a question regarding this behavior – Does the computer continue with the booting process when the screen goes blank?

If yes, then try using a secondary monitor with your laptop and check if this happens again. Please get back to us with the updates. We’ll be glad to assist you further.

Answer 4

Hi Rajesh,

I'm really glad to hear from you so soon.

1. Until now, I wasn't able to boot my computer.
2. I didn't change my boot device from the BIOS to USB, I was not aware of this option.

I tried method one. I was able to change the boot device to USB thanks to your explanation. The boot seemed to start working, but instead of that, my screen turned black.

It did not change back to what I think was supposed to be the "Windows Setup" dialog screen. Shortly afterwards I tried again with less result than before. I couldn't get further than the Acer start up screen. Also going into Setup mode wasn't possible.

I did not try method 2, since it also starts with booting my computer using the recovery drive (which is somehow not possible anymore).

I hope I havn't made it worse.

Thanks,

Pieter Michiels

If there are more questions, feel free to ask

Answer 5

Hi Pieter,

It would be great if you can provide more information regarding this issue. Please answer these questions:

1. Are you able to boot your computer to the Start Screen?
2. Did you try changing the boot device from the BIOS before trying to boot the computer from the USB recovery drive?

The “nvpciflt.sys” is a driver file from NVIDIA and belongs to the graphics card driver “NVIDIA Windows Kernel Mode Driver”. The recent unexpected shutdown of the computer might have corrupted the graphics card drivers and that could be the reason why you are unable to boot the computer with the error code: 0xC0000034.

In this scenario, I would suggest you to try booting the computer from the USB Windows 8 recovery drive that you have received with the computer. To do this, you need to first change the boot device priority to USB drive from the BIOS.

To access the BIOS you need to either contact the ACER Technical Support or refer to the user manual that came with your computer. Changing any settings is the BIOS is very risky and so it is always recommended to be done by an expert. So, I would suggest you to get in touch with the ACER Technical Support.

Important: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

Once after changing the boot device priority to USB drive, you may perform an Automatic Repair and check if that resolves the issue. To perform an Automatic Repair, you may follow these steps:

Method 1: Perform an Automatic Repair of Windows 8 using the installation media.

a) After changing the boot device priority to USB drive, boot the computer from the USB Windows 8 recovery drive that you have inserted in the USB port.

b) In the “Windows Setup” dialog box that appears, set the Time and currency format, Keyboard or input method and the language to install and then click “Next”.

c) Click on “Repair your computer” from the lower left corner.

d) From the “Choose an option screen”, click on “Troubleshoot”.

e) Click “Advanced Options” in the “Troubleshoot” screen.

f) In the “Advanced Options” screen, click “Automatic Repair”.

g) Follow the on-screen instructions to complete the Automatic Repair.

If that doesn’t help, then try the next method to perform a System Restore and check if that resolves the issue.

Method 2: Perform a System restore and check.

Please follow these steps.

a) Boot the computer from the USB Windows 8 recovery drive that you have inserted in the USB port.

b) In the “Windows Setup” dialog box that appears, set the Time and currency format, Keyboard or input method and the language to install and then click “Next”.

c) Click on “Repair your computer” from the lower left corner.

d) From the “Choose an option screen”, click on “Troubleshoot”.

e) Click “Advanced Options” in the “Troubleshoot” screen.

f) In the “Advanced Options” screen, select “System Restore”.

g) Follow the on screen instructions to restore the computer to an earlier state when the computer was working fine.

Hope this resolves the issue. Please get back to us with the result.