Wired Connection - Error message - no connections are available

Question

Dear Experts,

I need your help and advise on an issue that I am facing.

O/S - Windows 7 Ultimate - 64bit

Wired Connection (LAN)

I am connected to the internet - I can browse. However, when I click on the networks icon, I am getting the message "No connections are available" (refer image above). I have checked the Device Manager - it lists the Network Adaptor and doesn't indicate any problem.

The Network and Sharing Center indicates that I am not connected. When I click "Connect to a Network" I get the error that no connections are available.

The Local Area Connection is enabled and indicates that I am connected (doesn't show the red "X"). I did try disabling and enabling the LAN. Still it doesn't work.

I have checked for Services:

• Network Location Awareness - its working fine. I have tried stopping this and restarting.

I have also tried removing/uninstalling the Network Driver and reinstalling the latest driver from Intel (https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18713&lang=eng&wapkw=(82578))

Please let me know if any of you have come across this situation. Please help me in getting this resolved.

Thank you,

Venu

Answer 1

Hello Victor,

Thank you for posting your query in Microsoft Community Forum. I appreciate you for providing the detailed information on your issue.

1. Did you make any significant hardware or software changes to the computer prior to this issue?
2. What is the make and model of your computer?

I understand that you are able to browse the internet but the taskbar status shows you are not connected to the internet. The issue may arise due to various reasons including if the wireless adapter settings are not configured correctly. So, I would suggest you to try the following steps and check if the issue persists.

Method 1:

Try to run the network troubleshooter in your Windows 7. To do so, follow the steps provided in the underlying link:

Using the Network troubleshooter in Windows 7

http://windows.microsoft.com/en-in/windows7/using-the-network-troubleshooter-in-windows-7

If the issue still persists, proceed to Method 2.

Method 2:

1. Go to Start, click All Programs and open Accessories.
2. Right click on Command Prompt in the Program list and then select Run as administrator. If you are prompted for an administrator password or for confirmation, type your password, or click OK, or else click Yes.
3. In the Command Prompt, type the following commands, and then press ENTER after each command:

net  localgroup  administrators  localservice  /add

net  localgroup  administrators  networkservice  /add 4. Close the command prompt and restart the computer.

Check if the networks are now available.

Hope this information is helpful. If the issue still persists, please post back for further assistance, we'll be glad to assist you.

Answer 2

Hi Harkanwar,

Sorry for the delay in responding. There were too many issues with my system. HDD crashed and I had to replace it. Now its working fine with a fresh OS install.

Thank you for your time.

Best regards,

Venu

Answer 3

Hi Venu,

I appreciate your meticulous efforts in resolving the issue.

So, it turned out to be a hardware issue! I am glad to know that you were able to figure out the root cause and were finally able to fix the issue.

In addition to that, please keep us updated if you have any other recurring issues with Windows in future. We'll be glad to assist you again.

Thanks again for sharing with us!