After device driver update and windows 10 update, I am not able to user my easycam on my Lenovo 81VS

Sandjaja Budiman 21 Reputation points

My Lenovo device and OS information is the following:


On 2/7/2021 I updated my easycam drive and windows 10 update using Windows Update Setting utility that comes with my Windows 10 operating system.

After this update, my camera stops working (I tested it using camera application and zoom application). I keep on seeing the following whenever I try to use the camera:

I follow some instructions in microsoft board (by googling) that tells me to uninstall device and reboot and relogin such that the driver will be reinstalled. After reinstall, it looks like a different driver version is installed. This new driver does not seem to fix the problem. The driver version circled in yellow is the version that is installed manually after uninstalling device (camera) and reboot.

Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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Windows Hardware Performance
Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
1,557 questions
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Accepted answer
  1. Teemo Tang 11,361 Reputation points

    Glad to hear this issue has been solved. Thanks for sharing:
    "I finally find out that for the laptop Lenovo ideapad 81VS, there is a function button f6 that would disable camera. It was accidentally toggled off and therefore no camera is displayed. "
    Hope your experience will help other community members facing similar problems.


    If the Answer is helpful, please click "Accept Answer" and upvote it.
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  1. Cymon Kilmer -MSFT 801 Reputation points

    In device manager is there any problem code being reported for the device?