Elgato capture device seen but not recognized as capture device

Alfonso Crawford 136

I have an Elgato audio/video capture device that I can see via DeviceInformation.FindAllAsync(DeviceClass.All), but it does not show up when using DeviceClass.VideoCapture or DeviceClass.AudioCapture.

Is there any way I can get my UWP app to recognize the Elgato device as capable of capturing media?

Yan Gu - MSFT 2,676 Reputation points

2021-02-09T03:22:19.587+00:00

@Alfonso Crawford Could you please open Device Manager and tell me what kind of your Elgato capture device?
Alfonso Crawford 136 Reputation points

2021-02-10T18:49:59.243+00:00

Here's what I could find in Device Manager:

Name: Game Capture HD60 / ElgatoGC656Y
Device ID(?): USB\VID_0FD9&PID_005C\050DB507AE

Here is what shows up in the latest "Device configured" event that happened:

Driver Name: oem8.inf
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Driver Date: 11/06/2015
Driver Version: 2.1.1.5
Driver Provider: Elgato
Driver Section: GameCapture.NTamd64
Driver Rank: 0xFF0001
Matching Device Id: USB\VID_0FD9&PID_005C
Outranked Drivers:
Device Updated: false
Parent Device: USB\ROOT_HUB30\4&1117a50a&0&0

According to the check I ran, the driver is completely up to date.
Yan Gu - MSFT 2,676 Reputation points

2021-02-11T06:05:02.093+00:00

@Alfonso Crawford I want to know which category Elgato belongs to(Elgato under which category) in the Device Manager. Is the Elgato a USB device?
Alfonso Crawford 136 Reputation points

2021-02-11T07:08:56.207+00:00

"Sound, video and game controllers"
Yan Gu - MSFT 2,676 Reputation points

2021-02-11T07:11:36.817+00:00

@Alfonso Crawford We will consult other engineers for your case. There may be some delays.

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Elgato capture device seen but not recognized as capture device

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