Bluetooth code19 error

Question

hi guys

am using toshiba c50a series laptop with windows 8 os. i didnt see any bluetooth on/off button in windows 8.

when i saw the device manager , bluetooth as yellow triangle shape error saying code 19. 

After that i installed the bluetooth stack from toshiba website and try to add new connection but it says "bluetooth is not ready"

please give suggestion to fix the code 19 problem

Answer 1

Hi,

Please see my previous reply above. If it is not the drivers then it probably is the hardware

device. Either way you need to check with Toshiba Support, their on-line documentation

and drivers (to update or re-install), and ask in their forums. Since it is new it is under a

warranty so have them fix it or replace the unit.

Toshiba - Forums

http://laptopforums.toshiba.com/

Toshiba - Contacts

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/navShell.jsp?cf=su\_contact

Toshiba - Drivers - navigate to your model

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Download

Toshiba - Support

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Answer 2

hi,

i have a problem in internal bluetooth device in my laptop not in mouse.

so try to help me regarding bluetooth issue.

i recently buy this toshiba laptop and i installed the windows 8 pro OS by myself and i tried to find the bluetooth on\off button in my os but i cant find due to drivers problems and i downloaded in toshiba website and try again to find but still the issue is not fix.

in device manager bluetooth as a yellow triangle error spotting as code 19 error

Answer 3

Hello Kapil 

thanks for ur reply.

i already saw that fix in google and i didnt c any filters in my regedit and i didnt c any bluetooth on\off button in my software.

So can u please give any other suggestions

Answer 4

Hi,

Be sure to remove the filters as Kapil suggested or as indicated here :

Help! After installing Windows 8.1, my device fails with error code 19

http://blogs.msdn.com/b/usbcoreblog/archive/2013/12/10/help-after-installing-windows-8-1-my-device-fails-with-error-code-19.aspx

 ------------------------------------------

Check with the device maker's support.

Try this :

Turn OFF the Bluetooth device.

On Computer Charms Bar -> Settings -> Change PC Settings -> Devices

HOLD the Power Button on the device for 8+ seconds until the BLUE light starts to flash.

Device has entered pairing mode - on computer click "Search for Devices"

Install or update drivers if needed though Windows 8/8.1 will have many.

If paired -> Control Panel -> Sound - Playback Devices - set as Default if desired.

============================================

Some troubleshooting methods (be sure you have updated drivers) :

Read these :

Why isn't Windows finding my Bluetooth or other wireless device

http://windows.microsoft.com/en-au/windows-8/why-isnt-windows-finding-device

Device Advice

http://www.bluetooth.com/Pages/device-advice.aspx

Microsoft - Hardware and Drivers

http://windows.microsoft.com/en-US/windows/hardware-drivers-help#hardware-drivers-help=windows-8

Why isn't Windows finding my device?

http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device

What if a device isn't installed properly

http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly

BluetoothView is a small utility that runs in the background, and monitor the activity of

Bluetooth devices around you. For each detected Bluetooth device, it displays the following

information: Device Name, Bluetooth Address, Major Device Type, Minor Device Type, First

Detection Time, Last Detection Time, and more. BluetoothView can also notify you when a

new Bluetooth device is detected, by displaying a balloon in your taskbar or by playing a

small beep sound. - FREE

http://www.nirsoft.net/utils/bluetooth\_viewer.html

BluetoothCL is a small console application that dumps all current detected bluetooth devices

into the standard output. For each Bluetooth device, the following information is displayed:

MAC Address, Name, Major Device Type, Minor Device Type, and optionally the company

name of the device (if external file of MAC addresses - oui.txt is provided) - FREE

http://www.nirsoft.net/utils/bluetoothcl.html

BluetoothLogView is a small utility that monitors the activity of Bluetooth devices around

you,  and displays a log of Bluetooth devices on the main window. Every time that a new

Bluetooth device arrives to your area and when the device leaves your area, a new log line

is added with the following information: Device Name, Device Address, Event Time, Event

Type ('Device Arrival' or 'Device Left'), Device Type, and the company that created the device.

BluetoothLogView also allows you to specify a description for every device (according to its

 MAC address) that will appear under the 'Description' column. - FREE

http://www.nirsoft.net/utils/bluetooth\_log\_view.html

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.

Answer 5

Hello,

Please try the fix mentioned here and see if that helps:

http://www.kapilarya.com/fix-bluetooth-drivers-no-longer-working-after-upgrading-to-windows-8-1

Hope this helps, Good luck :)