Windows Update failed to install error code 800736B3

Question

I have been unable to install updates KB2879017 KB2883150 KB2884256 KB2846960 2882822 and KB288049 in Windows 7. All these fail with error code 800736B3

I have used the troubleshooter to enable re downloading the files but I still cannot update.

Can anybody help me please?

Answer 1

Vijay,

I ran the update readiness tool and this enabled some update to complete.

However, some update failed with a code that required to run setup from the master dvd. I do not have this as I have a recovery partition on my hard drive.

I rebuilt the system and all is now up to date.

Thanks for trying to help me.

Regards,

Bill Shanks.

Answer 2

Hi,

I would suggest you to try the steps from the following link:

Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2**http://support.microsoft.com/kb/2509997**

Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article:*Back up the registry in Windows Vista*

Note: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.

http://windows.microsoft.com/en-US/windows-vista/Back-up-your-files

Hope this helps!

Answer 3

Vijay,

All other updates released in the last week loaded OK.

The error message occurs after the update says it is 100% complete i.e. just in the final stages.

Methods 1 and 2 have not worked.

I have yet to attempt method 3 but I will update after I have tried it.

Thanks.

Please find log on trying to load KB2882822

2013-10-13    12:07:58:182    1216    89c    AU      # Initiating manual install

2013-10-13    12:07:58:182    1216    89c    AU      # Approved updates = 1

2013-10-13    12:07:58:182    1216    89c    AU    <<## SUBMITTED ## AU: Install updates / installing updates [CallId = {EB3B42E1-4878-461A-9F20-6B19F246EB60}]

2013-10-13    12:07:58:182    1216    798    Agent    *************

2013-10-13    12:07:58:182    1216    798    Agent    ** START **  Agent: Installing updates [CallerId = AutomaticUpdates]

2013-10-13    12:07:58:182    1216    798    Agent    *********

2013-10-13    12:07:58:182    1216    798    Agent      * Updates to install = 1

2013-10-13    12:07:58:182    1216    798    Agent      *   Title = Update for Windows 7 for x64-based Systems (KB2882822)

2013-10-13    12:07:58:182    1216    798    Agent      *   UpdateId = {D43BB74A-684F-48B6-9FD1-C8091B89CE5E}.200

2013-10-13    12:07:58:182    1216    798    Agent      *     Bundles 2 updates:

2013-10-13    12:07:58:182    1216    798    Agent      *       {83350760-5AE5-4E3D-ABAA-46178CBAA48E}.200

2013-10-13    12:07:58:182    1216    798    Agent      *       {92B7CF44-CE91-427E-B868-983503DF85C4}.200

2013-10-13    12:07:58:198    1216    404    AU    Getting featured update notifications.  fIncludeDismissed = true

2013-10-13    12:07:58:198    1216    404    AU    No featured updates available.

2013-10-13    12:08:01:583    1216    85c    Report    REPORT EVENT: {251B35ED-EAB8-4440-847C-FA8A0832FB7F}    2013-10-13 12:07:56:575+0100    1    162    101    {D43BB74A-684F-48B6-9FD1-C8091B89CE5E}    200    0    AutomaticUpdatesWuApp    Success    Content Download    Download succeeded.

2013-10-13    12:08:01:583    1216    85c    Report    REPORT EVENT: {7C72CB05-28BE-4451-B31E-5B772DAC8454}    2013-10-13 12:07:56:591+0100    1    189    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. To install the updates, an administrator should log on to this computer and Windows will prompt with further instructions:  - Update for Windows 7 for x64-based Systems (KB2882822)

2013-10-13    12:08:01:583    1216    85c    Report    CWERReporter finishing event handling. (00000000)

2013-10-13    12:08:40:567    1216    798    DnldMgr    Preparing update for install, updateId = {83350760-5AE5-4E3D-ABAA-46178CBAA48E}.200.

2013-10-13    12:08:40:583    4176    1248    Misc    ===========  Logging initialized (build: 7.6.7600.256, tz: +0100)  ===========

2013-10-13    12:08:40:583    4176    1248    Misc      = Process: C:\Windows\system32\wuauclt.exe

2013-10-13    12:08:40:583    4176    1248    Misc      = Module: C:\Windows\system32\wuaueng.dll

2013-10-13    12:08:40:583    4176    1248    Handler    :::::::::::::

2013-10-13    12:08:40:583    4176    1248    Handler    :: START ::  Handler: Command Line Install

2013-10-13    12:08:40:583    4176    1248    Handler    :::::::::

2013-10-13    12:08:40:583    4176    1248    Handler      : Updates to install = 1

2013-10-13    12:08:40:676    4176    1248    Handler      : Command line install completed. Return code = 0x00000000, Result = Succeeded, Reboot required = false

2013-10-13    12:08:40:676    4176    1248    Handler    :::::::::

2013-10-13    12:08:40:676    4176    1248    Handler    ::  END  ::  Handler: Command Line Install

2013-10-13    12:08:40:676    4176    1248    Handler    :::::::::::::

2013-10-13    12:08:40:739    1216    798    DnldMgr    Preparing update for install, updateId = {92B7CF44-CE91-427E-B868-983503DF85C4}.200.

2013-10-13    12:08:40:739    4176    1248    Handler    :::::::::::::

2013-10-13    12:08:40:739    4176    1248    Handler    :: START ::  Handler: CBS Install

2013-10-13    12:08:40:739    4176    1248    Handler    :::::::::

2013-10-13    12:08:40:754    4176    1248    Handler    Starting install of CBS update 92B7CF44-CE91-427E-B868-983503DF85C4

2013-10-13    12:08:40:801    4176    1248    Handler    CBS package identity: Package_for_KB2882822~31bf3856ad364e35~amd64~~6.1.1.2

2013-10-13    12:08:40:817    4176    1248    Handler    Installing express with source=C:\Windows\SoftwareDistribution\Download\b5eb64a2a2d59058733468e222ed35e9, workingdir=C:\Windows\SoftwareDistribution\Download\b5eb64a2a2d59058733468e222ed35e9

2013-10-13    12:09:09:365    4176    d60    Handler    FATAL: CBS called Error with 0x800736b3,

2013-10-13    12:09:09:365    4176    1248    Handler    FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x800736b3

2013-10-13    12:09:09:365    4176    1248    Handler    :::::::::

2013-10-13    12:09:09:365    4176    1248    Handler    ::  END  ::  Handler: CBS Install

2013-10-13    12:09:09:365    4176    1248    Handler    :::::::::::::

2013-10-13    12:09:09:365    1216    1218    AU    >>##  RESUMED  ## AU: Installing update [UpdateId = {D43BB74A-684F-48B6-9FD1-C8091B89CE5E}]

2013-10-13    12:09:09:365    1216    1218    AU      # WARNING: Install failed, error = 0x800736B3 / 0x800736B3

2013-10-13    12:09:09:755    1216    798    Agent    *********

2013-10-13    12:09:09:755    1216    798    Agent    **  END  **  Agent: Installing updates [CallerId = AutomaticUpdates]

2013-10-13    12:09:09:755    1216    798    Agent    *************

2013-10-13    12:09:09:755    1216    1218    AU    Install call completed.

2013-10-13    12:09:09:755    1216    1218    AU      # WARNING: Install call completed, reboot required = No, error = 0x00000000

2013-10-13    12:09:09:755    1216    1218    AU    #########

2013-10-13    12:09:09:755    1216    1218    AU    ##  END  ##  AU: Installing updates [CallId = {EB3B42E1-4878-461A-9F20-6B19F246EB60}]

2013-10-13    12:09:09:755    1216    1218    AU    #############

2013-10-13    12:09:09:771    1216    1218    AU    Install complete for all calls, reboot NOT needed

2013-10-13    12:09:09:771    1216    1218    AU    Successfully wrote event for AU health state:0

2013-10-13    12:09:09:771    1216    89c    AU    Getting featured update notifications.  fIncludeDismissed = true

2013-10-13    12:09:09:771    1216    89c    AU    No featured updates available.

2013-10-13    12:09:10:863    1216    89c    AU    No featured updates notifications to show

2013-10-13    12:09:10:863    1216    89c    AU    UpdateDownloadProperties: 0 download(s) are still in progress.

2013-10-13    12:09:10:863    1216    89c    AU    Triggering Offline detection (non-interactive)

2013-10-13    12:09:10:863    1216    89c    AU    AU setting pending client directive to 'Install Complete Ux'

2013-10-13    12:09:10:863    1216    89c    AU    Changing existing AU client directive from 'Progress Ux' to 'Install Complete Ux', session id = 0x1

2013-10-13    12:09:10:863    1216    89c    AU    AU setting pending client directive to 'Download Approval'

2013-10-13    12:09:10:863    1216    89c    AU    Changing existing AU client directive from 'Install Complete Ux' to 'Download Approval', session id = 0x1

2013-10-13    12:09:11:050    1216    89c    AU    Successfully wrote event for AU health state:0

2013-10-13    12:09:11:050    1216    1224    AU    #############

2013-10-13    12:09:11:050    1216    1224    AU    ## START ##  AU: Search for updates

2013-10-13    12:09:11:050    1216    1224    AU    #########

2013-10-13    12:09:11:065    1216    1224    AU    <<## SUBMITTED ## AU: Search for updates [CallId = {C6F71263-E2ED-4506-AD65-C34519A00D8B}]

2013-10-13    12:09:11:065    1216    85c    Agent    *************

2013-10-13    12:09:11:065    1216    85c    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]

2013-10-13    12:09:11:065    1216    85c    Agent    *********

2013-10-13    12:09:11:065    1216    85c    Agent      * Online = No; Ignore download priority = No

2013-10-13    12:09:11:065    1216    85c    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"

2013-10-13    12:09:11:065    1216    85c    Agent      * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service

2013-10-13    12:09:11:065    1216    85c    Agent      * Search Scope = {Machine}

Answer 4

Hi,

1.    Were there any changes or updates made on the computer?

2.    When exactly do you get the error message?

Method 1:

Run the troubleshooter and check if it resolves the issue.

Open the Windows Update troubleshooter

http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

Method 2:

Try to install updates in clean boot mode.

Install Windows updates in Windows 7

http://windows.microsoft.com/en-us/windows7/Install-Windows-updates

Also, see the section on how to return your computer to a Normal startup mode from clean boot by following the steps under “Reset the computer to start as usual”.

Method 3:

Refer the article and try to reset the Windows update components manually and check if it helps.

How do I reset Windows Update components?

http://support.microsoft.com/kb/KB971058

******Note:**This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article:Back up the registry in Windows 7

Do get back and let us know the status of the issue, I will be glad to help you further. We, at Microsoft strive towards excellence.