This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 68%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
My credit card had expired a few months ago and my account was suspended (my virtual machine and other services were stopped). I have logged in and added details of a new card and went to a payment page and Azure took a payment, I don't remember the amount but from my online bank statement it was only for the latest invoice. When I go to the 'Settle Outstanding Charges' page it tells me I don't have any outstanding charges. When I look at a list of my invoices the 5 most recent invoices are still showing as not paying (this is a couple of hours after paying).
I can't restart my virtual machine because it says my subscription is disabled and I can't do anything until it is re-enabled.
Can anyone tell me what I can do to get my virtual machine going again please ? Although some invoices still show as unpaid when I go into the 'Settle Outstanding Charges' it tells me I have nothing to pay. Can I re-enable my subscription somehow ?
Thank you
Andrew
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Kindly go through the following Microsoft reference:
Hello SSengupta-4080.
Thank you for replying, I had tried following those instructions but there isn't a 'red past due banner' on my overview page. I can get to a Settle Balance page (which the screenshots on the help page show) through a different menu option but the page tells me that I don't have anything to pay.
Andrew
Hello @Andrew Pearce - The link provided by @S.Sengupta has all the possible reasons for subscription to get disabled and there are instructions to re-activate/enable your subscription. In your use case I consider it to be a billing discrepancy issue or a credit card validation/verification issue which is blocking your subscription activation. The best I can recommend is reaching out to Azure billing and subscription management team by raising a support request by following the instructions from this link - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request the support professional would be able to investigate your account details and help you re-activate your subscription and resolve this issue.
·