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Windows Explorer Crashes when accessing Credential Manager

Anonymous
2014-05-01T17:01:06+00:00

Windows Explorer Crashes when accessing Credential Manager.   Explorer comes back up after a couple of seconds but causes an event linked to Vault.dll.  Please see below.  

Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4

Faulting module name: Vault.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9e0

Exception code: 0xc0000005

Fault offset: 0x0000000000022b67

Faulting process id: 0xee94

Faulting application start time: 0x01cf655c826938d4

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\system32\Vault.dll

Report Id: d0a07fbc-d14f-11e3-9b2d-005056c00008

I created a crash dump but cannot seem to find the culprit other than Vault.dll which I don't think is the actual cause..  Any thoughts?

Thanks!

Rich

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-05-02T12:28:14+00:00

    Hello,

    Thank you for choosing Microsoft forums.

    I understand that credential manager is crashing the windows explorer on the computer.

    I would like to know some information about the issue so that we could assist you further.

    1. What is the make and model of the computer?
    2. Did you made any software or hardware changes on the computer prior to this issue?
    3. What is the complete error message you get when you try to access credential manager?

    I would suggest you to try the following steps:

    Refer the Azeez N replied on May 12, 2011 on Microsoft forums.

    http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-has-stopped-working-error-when/df8118a3-e27b-e011-9b4b-68b599b31bf5?page=1

    Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

    Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

    Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

    Thank you

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