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Error while accessing Certification in Dashboard

PERUMAL NARAYANAN 1 Reputation point
2021-02-09T09:04:06.503+00:00

Hi,

I am getting the below error when I try to download the Certification / Transcript in my Certification Dashboard.

"Sorry, we could not find your certification profile. Please Contact Support."

When I click on Contact Support, I get the following.

"Your request has been blocked. This may be due to several reasons.

  1. You are using a proxy that is known to send automated requests to Microsoft. Check with your network administrator if there is any proxy and what User-Agent they are sending in the request header.
  2. Your request pattern matches an automated process. To eliminate, reduce the volume of requests over a period of time.
  3. Reference ID: 18.a4e954b8.1612860325.5be46527"

I tried using Internet Explorer (Ver 10), Chrome, Edge as well.. Tried using "In Private" mode after clearing the Cache, history etc but no use. Can you help?

Thanks.

Windows Hardware Performance
Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
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  1. Vaibhav Chaudhari 38,641 Reputation points
    2021-02-09T10:44:00.18+00:00

    Hi Perumal,

    Many users are facing this issue these days

    Note that - Microsoft Certification / Exam related questions are currently not supported on this forum. It's better to reach out to dedicated forum over here:

    https://trainingsupport.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=%2Fen-us

    Please don't forget to Accept Answer and Up-vote if the response helped -- Vaibhav

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