Window Server 2019 Account Auto Locked Out

Shariha Abdul Rahim 21 Reputation points

Our issues is the account of 1 of the user cannot be login and keep on auto locked even we already reset the password and unlock the account.

EG: server\user123 -> account locked
server\admin can login without any issue. So, we already unlock the account of server\user123 and reset the password with password never expired. Then, server\user123 try to login but the server give error that server\user123 is locked. When server\admin check, the server\user123 is auto lock again.

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
3,491 questions
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Accepted answer
  1. Daisy Zhou 18,956 Reputation points Microsoft Vendor

    Hello @Shariha Abdul Rahim ,

    Thank you for posting here.

    1.Based on the description, the account server\user123 you mentioned is one local account insted of domain account, is it right?

    2.Can you see 4776 and 4740 or 4771 and 4740 on this server Security log/Windows Logs/Event Viewer?

    3.Do you know on which machine the account is locked out? If so, on this machien, we can check the following information:

    • Check the credential management to see if there is cached user’s old credentials (server\user123)?
    • Check whether there is a wrong password of server\user123 to mount the network disk?
    • Check whether the user has used the wrong password of server\user123 to start services, run scheduled tasks, etc.
    • Are there other third-party programs that cache the user's wrong password of server\user123
    • Check if there is any process using the wrong credential of server\user123
    • And so on

    Hope the information above is helpful. If you have any question or concern, please feel free to let us know.

    Best Regards,
    Daisy Zhou

1 additional answer

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  1. Dave Patrick 426.2K Reputation points MVP

    Might want to try deleting the account, then recreate it.

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