Problems with privacy

Question

I'm not the smartest person when it comes to computers but I have been wondering for a long time about whether or not my computer is secure and if I really have control of my computer. I find different names under properties like.... My user name with a slight change in it with a capital letter or a (s)- example: my name/Administrator. Myname/Administrators, Anonymous, Trusted Installer etc... I hope someone can help me. I feel like I'm not alone in my computer when I should be. No one else has in person access to my computer. There is someone that is in computer networking that I think may be messing with my computer. Or, I may be crazy. This is a 2 month old computer. I have not even had time to set up my wallpaper or personalize anything. Here it is... I know its a lot!! 

Tuesday, February 17, 2015 6:19:40 PMfalse6.3Clientx641.0Microsoft WindowsDetects problems with network connectivity.14172New Diagnostics Session.Selected entry point.InContextCreateIncident Helper Class Value.NetConnectionCreateIncident Helper Attributes Value.<HelperAttributes><HelperAttribute>01100800CCCCCCCC3800000000000000000002000B0000000B000000693C1FC253FD3C45A9BE1BA83C9F4B6401020000000000000500000067007500690064000000000000000000</HelperAttribute><HelperAttribute>01100800CCCCCCCC8800000000000000000002000A0000000A000000040002000102000000000000180000004E0044004600530051004D00430061006C006C00650072004100700070006C00690063006100740069006F006E000000011000000000000015000000570069006E0064006F00770073005C004500780070006C006F007200650072002E004500580045000000000000000000</HelperAttribute></HelperAttributes>The following number of root causes were found.0runtime (ms)531.2547commandipconfig /all >runtime (ms)312.5027commandroute print >runtime (ms)406.2524commandmakecab.exeAn error written by a cmdlet into the PowerShell error streamNetworkDiagnosticsTroubleshoot.ps13116EngineReturnedError,Microsoft.Windows.Diagnosis.Commands.GetDiagInput17340x0C:\Windows\diagnostics\system\networking0x0000004E6EA01760<Answers Version="1.0"> <Interaction ID="IT_EntryPoint"><value>InContext</value></Interaction> <Interaction ID="IT_HelperClassName"><value>NetConnection</value></Interaction> <Interaction ID="IT_HelperAttributes"><value><![CDATA[<HelperAttributes><HelperAttribute>01100800CCCCCCCC3800000000000000000002000B0000000B000000693C1FC253FD3C45A9BE1BA83C9F4B6401020000000000000500000067007500690064000000000000000000</HelperAttribute><HelperAttribute>01100800CCCCCCCC8800000000000000000002000A0000000A000000040002000102000000000000180000004E0044004600530051004D00430061006C006C00650072004100700070006C00690063006100740069006F006E000000011000000000000015000000570069006E0064006F00770073005C004500780070006C006F007200650072002E004500580045000000000000000000</HelperAttribute></HelperAttributes>]]></value></Interaction> </Answers>334220x0<?xml version="1.0"?> <Rootcauses Version="1.0"><Rootcause><ID>{BAA4467D-8F57-4739-879B-2CF78298177B}</ID><DisplayInformation><Name>The default gateway is not available</Name><Description>The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.</Description></DisplayInformation><Status>Not Checked</Status><Verifiable>true</Verifiable><Resolutions><Resolution><ID>{07d37f7b-fa5e-4443-bda7-ab107b29afb9}</ID><DisplayInformation><Name>Reset the "%InterfaceName%" adapter</Name><Description>This can sometimes resolve an intermittent problem.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>false</RequiresInteractivity></Script><ExtensionPoint> <PhysicallyLoggedOnUser/> </ExtensionPoint> </Resolution><Resolution><ID>{9513cc1c-4a26-4cb8-bf89-0a82129bd105}</ID><DisplayInformation><Name>Investigate router or broadband modem issues</Name><Description>If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>true</RequiresInteractivity></Script><ExtensionPoint/> </Resolution></Resolutions><Parameters><Parameter><Name>SBSData</Name><Value/></Parameter><Parameter><Name>Keywords</Name><Value>Network</Value></Parameter></Parameters><ExtensionPoint> <SecurityBoundarySafe>%SBSData%</SecurityBoundarySafe> </ExtensionPoint> </Rootcause><Rootcause><ID>{271FFA7D-FD14-4CD5-8C8F-974956ED2D92}</ID><DisplayInformation><Name>The default gateway is not available</Name><Description>The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.</Description></DisplayInformation><Status>Not Checked</Status><Verifiable>true</Verifiable><Resolutions><Resolution><ID>{07d37f7b-fa5e-4443-bda7-ab107b29afb9}</ID><DisplayInformation><Name>Reset the "%InterfaceName%" adapter</Name><Description>This can sometimes resolve an intermittent problem.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>false</RequiresInteractivity></Script><ExtensionPoint> <PhysicallyLoggedOnUser/> </ExtensionPoint> </Resolution><Resolution><ID>{9513cc1c-4a26-4cb8-bf89-0a82129bd105}</ID><DisplayInformation><Name>Investigate router or broadband modem issues</Name><Description>If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>true</RequiresInteractivity></Script><ExtensionPoint/> </Resolution></Resolutions><Parameters><Parameter><Name>SBSData</Name><Value/></Parameter><Parameter><Name>Keywords</Name><Value>Network</Value></Parameter></Parameters><ExtensionPoint> <SecurityBoundarySafe>%SBSData%</SecurityBoundarySafe> </ExtensionPoint> </Rootcause><Rootcause><ID>{245A9D66-AE9C-4518-A5B4-655752B0A5BD}</ID><DisplayInformation><Name>"%InterfaceName%" doesn't have a valid IP configuration</Name><Description> </Description></DisplayInformation><Status>Not Checked</Status><Verifiable>true</Verifiable><Resolutions><Resolution><ID>{07d37f7b-fa5e-4443-bda7-ab107b29afb9}</ID><DisplayInformation><Name>Reset the "%InterfaceName%" adapter</Name><Description>This can sometimes resolve an intermittent problem.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>false</RequiresInteractivity></Script><ExtensionPoint> <PhysicallyLoggedOnUser/> </ExtensionPoint> </Resolution><Resolution><ID>{9513cc1c-4a26-4cb8-bf89-0a82129bd105}</ID><DisplayInformation><Name>Investigate router or broadband modem issues</Name><Description>If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>true</RequiresInteractivity></Script><ExtensionPoint/> </Resolution></Resolutions><Parameters><Parameter><Name>SBSData</Name><Value/></Parameter><Parameter><Name>Keywords</Name><Value>Network</Value></Parameter></Parameters><ExtensionPoint> <SecurityBoundarySafe>%SBSData%</SecurityBoundarySafe> </ExtensionPoint> </Rootcause><Rootcause><ID>{D3C919F0-92A0-4a31-B07D-A0D189AF7DCD}</ID><DisplayInformation><Name>Another computer on the network has the same IP address as this computer</Name><Description>This computer might not be able to connect to other computers and devices.</Description></DisplayInformation><Status>Not Checked</Status><Verifiable>true</Verifiable><Resolutions><Resolution><ID>{1A090044-E184-4991-B359-8FEA0B0EF7EA}</ID><DisplayInformation><Name>Automatically get new TCP/IP settings for the "%InterfaceName%" adapter</Name><Description> </Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>true</RequiresElevation><RequiresInteractivity>false</RequiresInteractivity></Script><ExtensionPoint/> </Resolution><Resolution><ID>{9513cc1c-4a26-4cb8-bf89-0a82129bd105}</ID><DisplayInformation><Name>Investigate router or broadband modem issues</Name><Description>If you're connected to a hotspot or domain network, contact the network administrator. Otherwise:

1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>true</RequiresInteractivity></Script><ExtensionPoint/> </Resolution><Resolution><ID>{07d37f7b-fa5e-4443-bda7-ab107b29afb9}</ID><DisplayInformation><Name>Reset the "%InterfaceName%" adapter</Name><Description>This can sometimes resolve an intermittent problem.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>false</RequiresInteractivity></Script><ExtensionPoint> <PhysicallyLoggedOnUser/> </ExtensionPoint> </Resolution></Resolutions><Parameters><Parameter><Name>SBSData</Name><Value/></Parameter><Parameter><Name>Keywords</Name><Value>Network</Value></Parameter></Parameters><ExtensionPoint> <SecurityBoundarySafe>%SBSData%</SecurityBoundarySafe> </ExtensionPoint> </Rootcause><Rootcause><ID>{2D1607C2-C3D5-46bd-800D-48BE6165CE69}</ID><DisplayInformation><Name>"%InterfaceName%" doesn't have a valid IP configuration</Name><Description> </Description></DisplayInformation><Status>Not Checked</Status><Verifiable>true</Verifiable><Resolutions><Resolution><ID>{1A090044-E184-4991-B359-8FEA0B0EF7EA}</ID><DisplayInformation><Name>Automatically get new TCP/IP settings for the "%InterfaceName%" adapter</Name><Description> </Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>true</RequiresElevation><RequiresInteractivity>false</RequiresInteractivity></Script><ExtensionPoint/> </Resolution><Resolution><ID>{9513cc1c-4a26-4cb8-bf89-0a82129bd105}</ID><DisplayInformation><Name>Investigate router or broadband modem issues</Name><Description>If you're connected to a hotspot or domain network, contact the network administrator. Otherwise:
2. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>true</RequiresInteractivity></Script><ExtensionPoint/> </Resolution><Resolution><ID>{07d37f7b-fa5e-4443-bda7-ab107b29afb9}</ID><DisplayInformation><Name>Reset the "%InterfaceName%" adapter</Name><Description>This can sometimes resolve an intermittent problem.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>false</RequiresInteractivity></Script><ExtensionPoint> <PhysicallyLoggedOnUser/> </ExtensionPoint> </Resolution></Resolutions><Parameters><Parameter><Name>SBSData</Name><Value/></Parameter><Parameter><Name>Keywords</Name><Value>Network</Value></Parameter></Parameters><ExtensionPoint> <SecurityBoundarySafe>%SBSData%</SecurityBoundarySafe> </ExtensionPoint> </Rootcause><Rootcause><ID>{0F6757BD-FABF-4b88-8FD6-04713D672414}</ID><DisplayInformation><Name>"%InterfaceName%" doesn't have a valid IP configuration</Name><Description> </Description></DisplayInformation><Status>Not Checked</Status><Verifiable>true</Verifiable><Resolutions><Resolution><ID>{1A090044-E184-4991-B359-8FEA0B0EF7EA}</ID><DisplayInformation><Name>Automatically get new TCP/IP settings for the "%InterfaceName%" adapter</Name><Description> </Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>true</RequiresElevation><RequiresInteractivity>false</RequiresInteractivity></Script><ExtensionPoint/> </Resolution><Resolution><ID>{9513cc1c-4a26-4cb8-bf89-0a82129bd105}</ID><DisplayInformation><Name>Investigate router or broadband modem issues</Name><Description>If you're connected to a hotspot or domain network, contact the network administrator. Otherwise:
3. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>true</RequiresInteractivity></Script><ExtensionPoint/> </Resolution><Resolution><ID>{07d37f7b-fa5e-4443-bda7-ab107b29afb9}</ID><DisplayInformation><Name>Reset the "%InterfaceName%" adapter</Name><Description>This can sometimes resolve an intermittent problem.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>false</RequiresInteractivity></Script><ExtensionPoint> <PhysicallyLoggedOnUser/> </ExtensionPoint> </Resolution></Resolutions><Parameters><Parameter><Name>SBSData</Name><Value/></Parameter><Parameter><Name>Keywords</Name><Value>Network</Value></Parameter></Parameters><ExtensionPoint> <SecurityBoundarySafe>%SBSData%</SecurityBoundarySafe> </ExtensionPoint> </Rootcause><Rootcause><ID>{7CB28410-D5B2-4840-BDE0-A27A4E8CB36E}</ID><DisplayInformation><Name>"%InterfaceName%" doesn't have a valid IP configuration</Name><Description> </Description></DisplayInformation><Status>Not Checked</Status><Verifiable>true</Verifiable><Resolutions><Resolution><ID>{1A090044-E184-4991-B359-8FEA0B0EF7EA}</ID><DisplayInformation><Name>Automatically get new TCP/IP settings for the "%InterfaceName%" adapter</Name><Description> </Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>true</RequiresElevation><RequiresInteractivity>false</RequiresInteractivity></Script><ExtensionPoint/> </Resolution><Resolution><ID>{9513cc1c-4a26-4cb8-bf89-0a82129bd105}</ID><DisplayInformation><Name>Investigate router or broadband modem issues</Name><Description>If you're connected to a hotspot or domain network, contact the network administrator. Otherwise:
4. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>true</RequiresInteractivity></Script><ExtensionPoint/> </Resolution><Resolution><ID>{07d37f7b-fa5e-4443-bda7-ab107b29afb9}</ID><DisplayInformation><Name>Reset the "%InterfaceName%" adapter</Name><Description>This can sometimes resolve an intermittent problem.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>false</RequiresInteractivity></Script><ExtensionPoint> <PhysicallyLoggedOnUser/> </ExtensionPoint> </Resolution></Resolutions><Parameters><Parameter><Name>SBSData</Name><Value/></Parameter><Parameter><Name>Keywords</Name><Value>Network</Value></Parameter></Parameters><ExtensionPoint> <SecurityBoundarySafe>%SBSData%</SecurityBoundarySafe> </ExtensionPoint> </Rootcause><Rootcause><ID>{AA537141-C1AF-4bf0-B8A3-FCF94C877AEF}</ID><DisplayInformation><Name>The default gateway is not available</Name><Description>The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.</Description></DisplayInformation><Status>Not Checked</Status><Verifiable>true</Verifiable><Resolutions><Resolution><ID>{07d37f7b-fa5e-4443-bda7-ab107b29afb9}</ID><DisplayInformation><Name>Reset the "%InterfaceName%" adapter</Name><Description>This can sometimes resolve an intermittent problem.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>false</RequiresInteractivity></Script><ExtensionPoint> <PhysicallyLoggedOnUser/> </ExtensionPoint> </Resolution><Resolution><ID>{9513cc1c-4a26-4cb8-bf89-0a82129bd105}</ID><DisplayInformation><Name>Investigate router or broadband modem issues</Name><Description>If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>true</RequiresInteractivity></Script><ExtensionPoint/> </Resolution></Resolutions><Parameters><Parameter><Name>SBSData</Name><Value/></Parameter><Parameter><Name>Keywords</Name><Value>Network</Value></Parameter></Parameters><ExtensionPoint> <SecurityBoundarySafe>%SBSData%</SecurityBoundarySafe> </ExtensionPoint> </Rootcause><Rootcause><ID>{45449525-3F1C-4779-BF99-ACAFBAA99D63}</ID><DisplayInformation><Name>"%InterfaceName%" doesn't have a valid IP configuration</Name><Description> </Description></DisplayInformation><Status>Not Checked</Status><Verifiable>true</Verifiable><Resolutions><Resolution><ID>{e23b33fd-da95-4ab8-b34c-c6598b526b10}</ID><DisplayInformation><Name>Change the TCP/IP settings for the n"%InterfaceName%" adapter</Name><Description>The adapter is currently set to use a specific IP address that is incorrect, rather than obtaining an IP address automatically.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>true</RequiresInteractivity></Script><ExtensionPoint/> </Resolution><Resolution><ID>{9513cc1c-4a26-4cb8-bf89-0a82129bd105}</ID><DisplayInformation><Name>Investigate router or broadband modem issues</Name><Description>If you're connected to a hotspot or domain network, contact the network administrator. Otherwise:
5. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>true</RequiresInteractivity></Script><ExtensionPoint/> </Resolution><Resolution><ID>{07d37f7b-fa5e-4443-bda7-ab107b29afb9}</ID><DisplayInformation><Name>Reset the "%InterfaceName%" adapter</Name><Description>This can sometimes resolve an intermittent problem.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>false</RequiresInteractivity></Script><ExtensionPoint> <PhysicallyLoggedOnUser/> </ExtensionPoint> </Resolution></Resolutions><Parameters><Parameter><Name>SBSData</Name><Value/></Parameter><Parameter><Name>Keywords</Name><Value>Network</Value></Parameter></Parameters><ExtensionPoint> <SecurityBoundarySafe>%SBSData%</SecurityBoundarySafe> </ExtensionPoint> </Rootcause><Rootcause><ID>{0258BFF1-4161-41e5-9F8B-CD8C8D581309}</ID><DisplayInformation><Name>"%InterfaceName%" doesn't have a valid IP configuration</Name><Description> </Description></DisplayInformation><Status>Not Checked</Status><Verifiable>true</Verifiable><Resolutions><Resolution><ID>{e23b33fd-da95-4ab8-b34c-c6598b526b10}</ID><DisplayInformation><Name>Change the TCP/IP settings for the n"%InterfaceName%" adapter</Name><Description>The adapter is currently set to use a specific IP address that is incorrect, rather than obtaining an IP address automatically.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>true</RequiresInteractivity></Script><ExtensionPoint/> </Resolution><Resolution><ID>{9513cc1c-4a26-4cb8-bf89-0a82129bd105}</ID><DisplayInformation><Name>Investigate router or broadband modem issues</Name><Description>If you're connected to a hotspot or domain network, contact the network administrator. Otherwise:
6. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>true</RequiresInteractivity></Script><ExtensionPoint/> </Resolution><Resolution><ID>{07d37f7b-fa5e-4443-bda7-ab107b29afb9}</ID><DisplayInformation><Name>Reset the "%InterfaceName%" adapter</Name><Description>This can sometimes resolve an intermittent problem.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>false</RequiresInteractivity></Script><ExtensionPoint> <PhysicallyLoggedOnUser/> </ExtensionPoint> </Resolution></Resolutions><Parameters><Parameter><Name>SBSData</Name><Value/></Parameter><Parameter><Name>Keywords</Name><Value>Network</Value></Parameter></Parameters><ExtensionPoint> <SecurityBoundarySafe>%SBSData%</SecurityBoundarySafe> </ExtensionPoint> </Rootcause><Rootcause><ID>{D5FA613D-E1D7-427c-BE0B-D4AC47FF1814}</ID><DisplayInformation><Name>"%InterfaceName%" doesn't have a valid IP configuration</Name><Description> </Description></DisplayInformation><Status>Not Checked</Status><Verifiable>true</Verifiable><Resolutions><Resolution><ID>{e23b33fd-da95-4ab8-b34c-c6598b526b10}</ID><DisplayInformation><Name>Change the TCP/IP settings for the n"%InterfaceName%" adapter</Name><Description>The adapter is currently set to use a specific IP address that is incorrect, rather than obtaining an IP address automatically.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>true</RequiresInteractivity></Script><ExtensionPoint/> </Resolution><Resolution><ID>{9513cc1c-4a26-4cb8-bf89-0a82129bd105}</ID><DisplayInformation><Name>Investigate router or broadband modem issues</Name><Description>If you're connected to a hotspot or domain network, contact the network administrator. Otherwise:
7. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>true</RequiresInteractivity></Script><ExtensionPoint/> </Resolution><Resolution><ID>{07d37f7b-fa5e-4443-bda7-ab107b29afb9}</ID><DisplayInformation><Name>Reset the "%InterfaceName%" adapter</Name><Description>This can sometimes resolve an intermittent problem.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>false</RequiresInteractivity></Script><ExtensionPoint> <PhysicallyLoggedOnUser/> </ExtensionPoint> </Resolution></Resolutions><Parameters><Parameter><Name>SBSData</Name><Value/></Parameter><Parameter><Name>Keywords</Name><Value>Network</Value></Parameter></Parameters><ExtensionPoint> <SecurityBoundarySafe>%SBSData%</SecurityBoundarySafe> </ExtensionPoint> </Rootcause><Rootcause><ID>{6F13C5FB-11B4-4417-AFAE-B154B9248A1B}</ID><DisplayInformation><Name>"%InterfaceName%" doesn't have a valid IP configuration</Name><Description> </Description></DisplayInformation><Status>Not Checked</Status><Verifiable>true</Verifiable><Resolutions><Resolution><ID>{e23b33fd-da95-4ab8-b34c-c6598b526b10}</ID><DisplayInformation><Name>Change the TCP/IP settings for the n"%InterfaceName%" adapter</Name><Description>The adapter is currently set to use a specific IP address that is incorrect, rather than obtaining an IP address automatically.</Description></DisplayInformation><RequiresConsent>false</RequiresConsent><Script><RequiresElevation>false</RequiresElevation><RequiresInteractivity>true</RequiresInteractivity></Script><ExtensionPoint/> </Resolution><Resolution><ID>{9513cc1c-4a26-4cb8-bf89-0a82129bd105}</ID><DisplayInformation><Name>Investigate router or broadband modem issues</Name><Description>If you're connected to a hotspot or domain network, contact the network administrator. Otherwise:
8. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly rele

Answer 1

Hi,

I can understand how frustrating it can be when things don’t work as expected. I'd be glad to assist you with this issue.

Please provide us certain information to narrow down the issue:

1. What is the make and model of your computer?
2. To which account are you logged in to your Windows 8.1 ? Is it an “Administrator” account?
3. Do you suspect any malicious software infection on the computer?
4. What are the recent changes that you have made on the computer prior to this issue?

If you suspect any malicious software infection on the computer, then I would suggest you to perform a security scan using Microsoft Safety Scanner and check if that resolves the issue. You may follow these instructions for the same.

The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.

http://www.microsoft.com/security/scanner/en-us/default.aspx

Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

From the information which you have provided, there seems to be issue with the Default Gateway as it says Default gateway not available.

I would suggest you to refer to the suggestion from HirenParekh replied on February 24, 2014 and check if it helps.

http://answers.microsoft.com/en-us/windows/forum/windows8\_1-networking/default-gateway-not-available-windows-81/73ffb439-7bb5-4a27-915f-643cc7e90fde

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you