Hi,
- Are you still facing the issue?
- Does the issue occur for all the updates?
- Were there any changes made on the computer prior to the issue?
Method 1:
You may try to disconnect all the external devices except Monitor, keyboard and mouse and check if it helps.
Method 2:
I would also suggest you torun the Windows update Troubleshooter and check if it helps:
- Press “Windows + X” and select Control panel.
- In the search box, type troubleshooter, and then click Troubleshooting.
- Under System and Security, click Fix problems with Windows Update.
Let us know the results and we'll be glad to help.