Blusescreen 0x00000024 BugCheck

Question

Split from this thread.

I'm getting the BSOD. I get a memory dump file but I don't know how to read it. Can someone help me? Here's the link to the file:

http://1drv.ms/1PeX3nG

Answer 1

It looks like the latest Windows patches fixed the problem. Windows have been patching my computer for weeks, which is when I started seeing the problem.

Answer 2

Hi,

The minidump is just a subset of the DMP file and hundreds of times smaller.

It contains all the information that is usually needed to analyze a BSOD event.

Though occasionally a full DMP is required.

Hence the minidump really did not show anything that was not available in

the DMP.

You are running Comodo Guard Internet Security which I would fully uninstall

and use MSE - Free.

List of anti-malware program cleanup/uninstall tools

http://answers.microsoft.com/en-us/protect/wiki/mse-protect\_start/list-of-anti-malware-product-removal-tools/2bcb53f7-7ab4-4ef9-ab3a-6aebfa322f75

Uninstallers (removal tools) for common antivirus software

http://kb.eset.com/esetkb/index?page=content&id=SOLN146

MSE = Free

http://windows.microsoft.com/en-US/windows/security-essentials-download

Did you check the hard drive by running SFC and checkdisk? The hard drive

maker's diagnostic utility may be needed. Be sure to also check the cabling

connections.

Did you test the memory thoroughly?

And of course use the other methods I previously posted as needed.

Are your crashes happening when using Virtual box? If so be sure to check

with their support (and that of any program usually involved in the issue).

Be sure to check with ASUStek Support and forums. Some of their programs

such as AICharger have been known to cause issues.

Rob - SpiritX

Answer 3

Here's the Minidump file:

http://1drv.ms/1IwiNsE

Does that help?

Answer 4

HI,

That DMP file was 1 GB so please switch to minidumps which are usually 256K.

Please double check your settings here :

Control Panel - System - on left side Advanced System Settings - Advanced tab -

Startup and Recovery - Settings - System Failure - check the box to Write an Event to System Log

uncheck Auto Restart 

make sure the Write Debugging is set to small minidump

and the default folder should look like %SystemRoot%\Minidump.

How to configure Windows to create MiniDump files on BSOD

http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/

=================================================

BugCheck 24, {1904fb, fffff88011c600d8, fffff88011c5f930, fffff8800169d85b}

Probably caused by : Ntfs.sys ( Ntfs!NtfsDeleteScb+2b )

There was no real help in the DMP file. Ntfs.sys is a Windows component which

means something else drove it into Fault.

1. Check the hard drive and cabling as indicated below.

2. Check the memory as indicated below.

3. Check with ASUStek Support, their on-line documentation and drivers, and

and ask in their forums about any known issues.

BiosVersion = 1603

BiosReleaseDate = 08/15/2014

SystemManufacturer = ASUS

SystemProductName = All Series

SystemFamily = ASUS MB

SystemVersion = System Version

SystemSKU = All

BaseBoardManufacturer = ASUSTeK COMPUTER INC.

BaseBoardProduct = MAXIMUS VI FORMULA

ASUS - Service <-- includes Live Chat

http://www.service.asus.com/

ASUStek Support

http://support.asus.com/

ASUStek Forums

http://vip.asus.com/forum/default.aspx?SLanguage=en-us

ASUStek Drivers

http://support.asus.com/download/download.aspx?SLanguage=en-us

**4.**As needed use ALL the methods in the troubleshooters below.

======================================

Use Safe Mode as needed - repeatedly tap F8 as you boot.

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can

or can't start Windows.

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

Check this thread for information using BlueScreenView, MyEventViewer and

other methods to troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

================================================

BCCode: 24      0x00000024

Remove ALL power and reseat the cards, memory, and cables (on both ends

when possible) - actually remove and replace - do not just snug.

The primary cause of this Bug_Check is disk issues however it can be caused

by memory problems and even antivirus/antispyware/security programs.

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BCCode: 24      0x00000024 BCCode: 24      0x00000024  <-- read this link

http://www.faultwire.com/solutions-fatal\_error/NTFS-FILE-SYSTEM-0x00000024-\*1051.html?order=votes

Bug Check 0x24: NTFS_FILE_SYSTEMhttps://msdn.microsoft.com/en-us/library/ff557433%28v=VS.85%29.aspx?f=255&MSPPError=-2147217396

====================================================

To check for Disk Issues - Use Safe Mode if needed - repeatedly tap F8 as you boot.

Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup

Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

sfc /scannow

How to Repair Windows 7 System Files with System File Checker

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Then run checkdisk (chkdsk).

How to Run Disk Check in Windows 7

http://www.sevenforums.com/tutorials/433-disk-check.html

==========================================

Memory tests do not catch all errors such as mismatched memory (possible even

for sticks that appear to be identical) and when faster memory is placed in system

behind slower memory. So it is best to also swap sticks in and out to check for

those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best methodwww.memtest.org

For the Vista/Windows 7 Memory Diagnostic Tool

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of

list - Right Click - RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista

Memory Diagnostic Tool

http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7

http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool

http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/Hope this helps.

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Rob Brown - Microsoft MVP <- profile - Windows Experience : Bicycle - Mark Twain said it right.