I am not able to use Office Desktop Apps on my new computer.



I recently got a new work computer and when I attempt to use the desktop office apps, I am told that "This account does not have Office yet". I am signed in with my works account that has Office 365 Business Standard. Under the subscriptions, it says that I am supposed to get the latest desktop version of Office. When I check "My Devices" it only shows that I am signed in to this one device. How do I gain access to the desktop versions of the Office apps?

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,040 questions
0 comments No comments
{count} votes

2 answers

Sort by: Most helpful
  1. Emi Zhang-MSFT 23,031 Reputation points Microsoft Vendor

    Hi @Ryan Aguirre (Gryphon Financial Solutions) ,
    Did you install Office from pratol?
    I suggest you go to Control Panel- Programs and Features remove Office directly and then go to Office pratol download and re-install Office:

    Try this method and let me know the result, I'm glad to help you.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments

  2. DonPick 1,261 Reputation points

    check if your license entitlement shows as expected:


    0 comments No comments