I am not able to use Office Desktop Apps on my new computer.

Question

Hello,

I recently got a new work computer and when I attempt to use the desktop office apps, I am told that "This account does not have Office yet". I am signed in with my works account that has Office 365 Business Standard. Under the subscriptions, it says that I am supposed to get the latest desktop version of Office. When I check "My Devices" it only shows that I am signed in to this one device. How do I gain access to the desktop versions of the Office apps?

Answer 1

Hi @Ryan Aguirre (Gryphon Financial Solutions) ,
Did you install Office from pratol？
I suggest you go to Control Panel- Programs and Features remove Office directly and then go to Office pratol download and re-install Office:
https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

Try this method and let me know the result, I'm glad to help you.

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Answer 2

check if your license entitlement shows as expected:

http://portal.office.com/subscriptions