DVD-CD-Rom Code 38

Question

I am running Windows 8.1 and getting a message about my DVD-Cd-Rom:

Windows cannot load the device for this hardware because a previous instance of the device is still in memory (code 38). I did reboot my lap top but is not fixed.

Answer 1

Hi Bert,

Thank you for posting your query on Microsoft Community.

As per the description, I understand that you are facing some issues DVD-CD-ROM on your Windows 8.1 computer.

This might have occurred due to some hardware conflicts.

I would like to know some information.

1. Have you made any changes to your computer prior to this issue?

Try the methods.

Method 1:

Run the fixit from the link:

Hardware devices are not working or are not detected in Windows

http://support.microsoft.com/mats/hardware\_device\_problems

Method 2:

I would suggest you to try the steps given in the Microsoft Help Article and check if that helps.

Look for the troubleshooting based on the Error Code 38.

https://support.microsoft.com/en-us/kb/310123

Hope this helps. Please let us know the results. We will be glad to assist you further.

Answer 2

Thank you for your help, I did resolve the issue by going to Device Manager. Clicking on DVD/CD Rom Devices. Then right click on the driver DVD-CD-Rom and deleted. After, I did re-install driver. It did work...