You probably want to contact the microsoft store.
https://www.microsoft.com/en-us/store/collections/microsoftsurfacedeals
Also note the surface forums are here
https://answers.microsoft.com/en-us/surface/forum
https://techcommunity.microsoft.com/t5/surface-devices/ct-p/SurfaceDevices
--please don't forget to Accept as answer if the reply is helpful--