Please help with error. Infineon Security Platform Taskbar Notification Icon. Creation of Taskbar Notification Icon failed. (0x80004005)

Question

Please help. I'm using a Samsung ATIV smart PC with Windows 8.1. I start up the PC as usual and login. However, the screen goes black and I received Infineon Security Platform Taskbar Notification Icon: Creation of Taskbar Notification Icon failed. (0x80004005). There are two options "Retry" and "Cancel". If I click Retry the same icon appears and if I clicked cancel the whole screen goes black. 

What can I do to solved this? Please note that I'm unable to swipe from corner right to open Change PC settings or anything. Please help. 

Thanks

Answer 1

Hi Kenny,

Thank you for the update.

Boot to Recovery Environment with Windows installation media. Please follow the steps given below:

a) Insert the Windows installation USB restart your computer.

b) After you boot your computer using USB or System Repair Disc, a black screen appears with gray text "Press any key to boot from USB". Press any key.

c) Select the correct time and Keyboard type.

d) Click Repair your computer in the lower left corner.

e) Select Troubleshoot from Choose an option screen.

f) Click on Refresh your PC option.

g) Follow the onscreen instruction to perform Refresh on the computer.

Answer 2

Hi Kenny,

Thank you for the update.

Let’s perform refresh and check.

Refer to the suggestions under “Refresh your PC without affecting your files”.

**http://windows.microsoft.com/en-IN/windows-8/restore-refresh-reset-pc**

Note: You might be prompted to insert discs or recovery media that came with your PC. Check the info that came with your PC to see if your PC manufacturer provided these discs or media. In some cases, you might have created them when you first set up your PC. 

Warning: The apps that came with your PC or you installed from Windows Store will be reinstalled, but any apps you installed from other websites and DVDs will be removed. Windows puts a list of the removed apps on your desktop after refreshing your PC.

Answer 3

Hi Kenny,

I will try my level best to help you get this issue fixed.

From your issue description I understand that, you are receiving error: 0x80004005.

Let’s follow these methods and check if it fixes the issue.

a. Press windows key+R, type devmgmt.msc.

b. In the category called Security Devices, you should see Microsoft’s TPM driver, called “Trusted Platform Module”, right click on it and select update.

Hope this will be helpful. If you have further queries, please reply.

For Windows related issue or anything related to Windows operating system, feel free to let us know and we will be happy to help.

Answer 4

HI Jessen P,

Would like to enquire how to refresh the PC? I'm unable to go to the settings. Screen is all black. Thus unable to perform refresh the PC without affecting files. How should I proceed?

Answer 5

Hi Jessen P, 

Thanks for replying. I've followed your steps but it mentioned that I already have the latest updates. The same issue still exist what should I do next?