Windows 8.1 Display issues

Question

Hello, I'm needing a little help with diagnosing an issue. 

I have a HP 8470p laptop, I recently(2-3 weeks ago) did a clean install of Windows 8 Pro 64 Bit. The laptop hardware specs are i7-3610QM ,12GB Ram and a 480GB SSD.

After installing Windows 8 I ran windows update and 8.1 update. I also installed HP drivers including Video, function keys, wireless button, Bios, DriveGuard. I've also installed a few other programs but mainly ScreenConnect support software and BlueIris security camera software. This laptop acts as a support server and a 24 hour home surveillance server.

Everything worked just fine for a few days before I noticed an issue. Firefox opens to just a white window, if I click where the close button should be it closes. Also Intel HD Graphics Control Panel drop down menus don't display properly. Here are some screen shots Intel, Firefox. IE displays and works just fine no signs of a video driver issue. As a test I tried Fish Tank IE, HTML5 and GL all displayed normal.

A couple of days later after noticing the problem I ran a system restore but it didn't fix the issue. Later I did a clean boot and everything worked just fine. I then booted it normally and everything worked fine again, for a few hours. Then I did a partial clean boot, I disabled only startup items in task manager. Again everything worked fine so I enabled 1 item rebooted everything worked. 1 by 1 I enabled all startup items and again everything worked fine for a while. 

Basically I'm lost on what I need to do to diagnose this issue any further. I found errors in Event Viewer but nothing that stands out.

Any help would be appreciated!

Answer 1

Hi,

Thank you for your response.

I suggest you to check the screen resolution and set it to recommended settings. follow the steps below and check if it helps.

1. Right click anywhere on the desktop.
2. Choose Screen Resolution from the drop down menu.
3. Set the screen resolution to recommended settings.
4. Apply changes and restart the computer.
5. Check if the issue persists.

Hope it helps. Please reply for any further help/clarifications.

Answer 2

Yeah, I manually downloaded and installed it. Everything I was seeing was pointing me to a video driver issue, so I tried it. As you can see it didn't help!

Answer 3

Intel HD Graphics Control Panel drop down menus don't display properly.

I'm surprised you still have any.  MS seem to have removed it completely on my Surface Pro.  The only vestige of it is in the Settings Search,  Win-w  I HD G  I can see the icon but nothing launches. 

So, did you do something to bring it back?   <eg>

Answer 4

Hello, Thank you for the reply.

First Firefox is version 35.0.1

The screen shots of the programs.

Here are the Event Viewer Errors.

Also yes I used your windows 8.1 update link and I do have KB 2919355 installed.  Windows update appears to be  working just fine, updates for Windows defender are coming through.

Let me know if you need anything else or what you want me to do.

Update I noticed Opera 28 is a white screen also. Windows Store doesn't work right either, it opens fine but then just goes to a purple screen. I think the purple is due to my theme.

Answer 5

Hi,

I understand your concern. Let me help you with the issue.

Which version of Firefox is currently installed?

I am unable to open the screenshots from the link that you have provided. I suggest you to send screenshots as shown in the link below.

http://answers.microsoft.com/en-us/windows/wiki/windows_other-windows_programs/how-to-include-a-screenshot-in-your-post/2594b08e-32a3-476a-85a6-b021181be7e4

Along with that, please send us the even viewer error screenshot.

Disclaimer: Ensure that you hide any private information before sending us the screenshots.

As a workaround, I suggest you to check for updates and install any available ones. Follow the link http://windows.microsoft.com/en-in/windows-8/install-latest-update-windows-8-1 for help.

Please reply with the details so that we can assist you further.