Cannot turn on Bitlocker

Question

I am running a Surface Pro machine with Windows 8.1

I have tried to enable bitlocker on my drive but I keep getting an error saying

"This PC doesn't support entering a Bitlocker recovery password during start-up. Ask your administrator to configure Windows Recovery Environment so that you can use Bitlocker."

I cannot find out how to do this and nobody at Microsoft appears to know either.

Can someone please help?

Thanks

Answer 1

Hi,

Bitlocker is more frequently used and supported by those in the TechNet IT Pro Forums.

TechNet - Bitlocker Overview

http://technet.microsoft.com/en-us/library/hh831713.aspx

TechNet - Windows 8/8.1 IT Pro

http://social.technet.microsoft.com/Forums/en/category/w8itpro

TechNet - XP, Vista, Windows 7, and Windows 8/8.1 IT Pro Forums

http://social.technet.microsoft.com/Forums/en/category/w7itpro,w8itpro,windowsvistaitpro,windowsxpitpro,windowsintune

TechNet - Forums

http://social.technet.microsoft.com/Forums/en/categories/

TechNet - Where is the Forum For…?

http://social.technet.microsoft.com/Forums/en/whatforum/threads

Hope this helps.

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Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Answer 2

The surface Pro BIOS supports turning the 'TPM' (Trusted Platform Module) off.

* shutdown the surface, and then hold both the Volume UP and Power button to get into the BIOS; --> the TPM should be set to [Enabled]