Windows update error 80020005

Question

I keep getting this error code and I can't find any information on it. I would like to upgrade to Windows 10 insider and this is making me unable to. Any ideas?

Answer 1

Hello,

Welcome to Microsoft Community. I will certainly help you with the issue.

This issue may arise when there are issues with the Windows update components. This may also arise when you do not have enough permissions,please make sure you have logged on an account with administrative privileges. If the issue still persists, try the following methods to fix the issue.

Method 1: Run the Windows Update Troubleshooter

Try to run the Windows update troubleshooter, it will detect and resolve the most common issues with the Windows updates. To do so, follow the link below. You may also follow some other common solutions on the same articles.

https://support.microsoft.com/en-us/gp/windows-update-issues

If the issue persist, refer

Error 0x80070005 in Windows Update when you try to install updates

Method 2: Reset Windows Update components

If the issue is with the Windows update components, this method will resolve the issue by repairing all the components associated with it. Click on the link below and follow the article on the same.

How do I reset Windows Update Components?

https://support.microsoft.com/en-us/kb/971058

To do so: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

*How to back up and restore the registry in Windows*

Method 3: Clean Boot

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. To know more, follow the article below:

http://support.microsoft.com/kb/929135

Note: After troubleshooting, refer to this section ‘How to reset the computer to start normally after clean boot troubleshooting’.

Hope this information was helpful.