Rundll32 has stopped working

Anonymous
2014-11-09T02:56:23+00:00

Started getting a pop up saying

Windows host process (Rundll32) has stopped working:

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    rundll32.exe

  Application Version:    6.1.7600.16385

  Application Timestamp:    4a5bc637

  Fault Module Name:    KERNELBASE.dll

  Fault Module Version:    6.1.7601.18409

  Fault Module Timestamp:    53159a86

  Exception Code:    e06d7363

  Exception Offset:    0000c42d

  OS Version:    6.1.7601.2.1.0.256.48

  Locale ID:    1033

  Additional Information 1:    0cef

  Additional Information 2:    0cef2867b69253378c57a00afcc7dce5

  Additional Information 3:    6f95

  Additional Information 4:    6f9589fffc83069ca90980ddefae779f

I have already tried running

sfc /scannow  via command line and it did not find any integrity violations. Haven't installed anything new on the machine either. Any thoughts on how to fix this? Rolling back the machine to a previous state is not an option as there is just too much data on the machine that changes daily.

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Anonymous
2014-11-10T10:28:47+00:00

This may be the issue:

LoadedModule[29]=c:\progra~2\videocnv\zet.dll

LoadedModule[30]=c:\progra~2\videocnv\zet.dll

The same problem was reported in the following topic:

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/rundll32exe-crashing-constantly-on-windows-7/c7e5c519-b342-4a70-85cb-fe953bb49f6d

Try what suggested in that topic where removing the dll was removed.

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  1. Anonymous
    2014-11-09T13:20:45+00:00

    The error points to the KERNELBASE.dll which  is a component of Windows.

    However another, possibly third party module may actually be causing the crash.

    Can you download and run the following application (AppCrashView):

    http://www.nirsoft.net/utils/app\_crash\_view.html

    Click on one of the recent rundll32.exe errors.

    Can you copy and paste the information that appears in the lower window that has loaded modules.

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  2. Anonymous
    2014-11-10T23:26:27+00:00

    Can you try removing the file in Safe Mode.

    Post back if still an issue.

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  3. Anonymous
    2014-11-10T14:38:39+00:00

    the videocnv\zet.dll is there but it says it is in use and won't let me delete it.

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  4. Anonymous
    2014-11-10T01:49:46+00:00

    Started getting a pop up saying

    Windows host process (Rundll32) has stopped working:

    Problem signature:

      Problem Event Name:    APPCRASH

      Application Name:    rundll32.exe

      Application Version:    6.1.7600.16385

      Application Timestamp:    4a5bc637

      Fault Module Name:    KERNELBASE.dll

      Fault Module Version:    6.1.7601.18409

      Fault Module Timestamp:    53159a86

      Exception Code:    e06d7363

      Exception Offset:    0000c42d

      OS Version:    6.1.7601.2.1.0.256.48

      Locale ID:    1033

      Additional Information 1:    0cef

      Additional Information 2:    0cef2867b69253378c57a00afcc7dce5

      Additional Information 3:    6f95

      Additional Information 4:    6f9589fffc83069ca90980ddefae779f

    I have already tried running

    sfc /scannow  via command line and it did not find any integrity violations. Haven't installed anything new on the machine either. Any thoughts on how to fix this? Rolling back the machine to a previous state is not an option as there is just too much data on the machine that changes daily.

    AppCrash report,

    Version=1

    EventType=APPCRASH

    EventTime=130600574455537046

    ReportType=2

    Consent=1

    ReportIdentifier=0d88b920-687b-11e4-9a96-534e57000000

    IntegratorReportIdentifier=0d88b91f-687b-11e4-9a96-534e57000000

    WOW64=1

    Response.type=4

    Sig[0].Name=Application Name

    Sig[0].Value=rundll32.exe

    Sig[1].Name=Application Version

    Sig[1].Value=6.1.7600.16385

    Sig[2].Name=Application Timestamp

    Sig[2].Value=4a5bc637

    Sig[3].Name=Fault Module Name

    Sig[3].Value=KERNELBASE.dll

    Sig[4].Name=Fault Module Version

    Sig[4].Value=6.1.7601.18409

    Sig[5].Name=Fault Module Timestamp

    Sig[5].Value=53159a86

    Sig[6].Name=Exception Code

    Sig[6].Value=e06d7363

    Sig[7].Name=Exception Offset

    Sig[7].Value=0000c42d

    DynamicSig[1].Name=OS Version

    DynamicSig[1].Value=6.1.7601.2.1.0.256.48

    DynamicSig[2].Name=Locale ID

    DynamicSig[2].Value=1033

    DynamicSig[22].Name=Additional Information 1

    DynamicSig[22].Value=c7e0

    DynamicSig[23].Name=Additional Information 2

    DynamicSig[23].Value=c7e0031d22e78461c851bb528082bb2b

    DynamicSig[24].Name=Additional Information 3

    DynamicSig[24].Value=fb40

    DynamicSig[25].Name=Additional Information 4

    DynamicSig[25].Value=fb40d8adfec2ab30dc0f560d5c8ecfb6

    UI[2]=C:\Windows\SysWOW64\rundll32.exe

    UI[3]=Windows host process (Rundll32) has stopped working

    UI[4]=Windows can check online for a solution to the problem.

    UI[5]=Check online for a solution and close the program

    UI[6]=Check online for a solution later and close the program

    UI[7]=Close the program

    LoadedModule[0]=C:\Windows\SysWOW64\rundll32.exe

    LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll

    LoadedModule[2]=C:\Windows\syswow64\kernel32.dll

    LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll

    LoadedModule[4]=C:\Windows\syswow64\USER32.dll

    LoadedModule[5]=C:\Windows\syswow64\GDI32.dll

    LoadedModule[6]=C:\Windows\syswow64\LPK.dll

    LoadedModule[7]=C:\Windows\syswow64\USP10.dll

    LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll

    LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll

    LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll

    LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll

    LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll

    LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll

    LoadedModule[14]=C:\Windows\syswow64\imagehlp.dll

    LoadedModule[15]=C:\Windows\system32\apphelp.dll

    LoadedModule[16]=C:\Windows\AppPatch\AcLayers.DLL

    LoadedModule[17]=C:\Windows\syswow64\SHELL32.dll

    LoadedModule[18]=C:\Windows\syswow64\SHLWAPI.dll

    LoadedModule[19]=C:\Windows\syswow64\ole32.dll

    LoadedModule[20]=C:\Windows\syswow64\OLEAUT32.dll

    LoadedModule[21]=C:\Windows\SysWOW64\USERENV.dll

    LoadedModule[22]=C:\Windows\SysWOW64\profapi.dll

    LoadedModule[23]=C:\Windows\SysWOW64\WINSPOOL.DRV

    LoadedModule[24]=C:\Windows\SysWOW64\MPR.dll

    LoadedModule[25]=C:\Windows\AppPatch\AcWow64.DLL

    LoadedModule[26]=C:\Windows\SysWOW64\VERSION.dll

    LoadedModule[27]=C:\Windows\system32\IMM32.DLL

    LoadedModule[28]=C:\Windows\syswow64\MSCTF.dll

    LoadedModule[29]=c:\progra~2\videocnv\zet.dll

    LoadedModule[30]=c:\progra~2\videocnv\zet.dll

    LoadedModule[31]=C:\Windows\syswow64\WS2_32.dll

    LoadedModule[32]=C:\Windows\syswow64\NSI.dll

    LoadedModule[33]=C:\Windows\system32\uxtheme.dll

    LoadedModule[34]=C:\Windows\SysWOW64\dwmapi.dll

    LoadedModule[35]=C:\Windows\syswow64\URLMON.dll

    LoadedModule[36]=C:\Windows\syswow64\XmlLite.dll

    LoadedModule[37]=C:\Windows\syswow64\WININET.dll

    LoadedModule[38]=C:\Windows\syswow64\iertutil.dll

    LoadedModule[39]=C:\Windows\syswow64\CRYPT32.dll

    LoadedModule[40]=C:\Windows\syswow64\MSASN1.dll

    LoadedModule[41]=C:\Windows\SysWOW64\ntmarta.dll

    LoadedModule[42]=C:\Windows\syswow64\WLDAP32.dll

    LoadedModule[43]=C:\Windows\SysWOW64\IPHLPAPI.dll

    LoadedModule[44]=C:\Windows\SysWOW64\WINNSI.DLL

    LoadedModule[45]=C:\Windows\SysWOW64\dhcpcsvc.DLL

    FriendlyEventName=Stopped working

    ConsentKey=APPCRASH

    AppName=Windows host process (Rundll32)

    AppPath=C:\Windows\SysWOW64\rundll32.exe

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