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Mouse and keyboard input not working after windows 10 upgrade from windows 7.

Anonymous
2015-01-27T00:02:04+00:00

I upgraded to the window 10 tech preview from windows 7 and now my mouse and keyboard dont work once the os loads up and brings me to the sign in screen. I cant even roll back to windows 7 now because I have no mouse input except for when the bios splash screen is showing. Any help would be amazing thank you.

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Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2015-07-09T12:22:08+00:00

    It helped me.Enable checkbox.

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  1. Anonymous
    2015-01-28T02:55:41+00:00

    I have the same problem. I tried rebooting,moved to different USB port still does not recognize the keyboard or mouse. Also tried F8 on reboot, nothing, no mouse or keyboard. I can't do anything but shut the computer down using the power button, on start up I get to the sign in screen (Hi there, welcome back!) but still no M or K. I can't roll back (before I get to the sign in screen) because it doesn't recognize any inputs including F8. Can anyone HELP!!

    I have a HP computer with Microsoft Wireless 800 Keyboard and Mouse 

    Upgraded from "7"

    72 people found this answer helpful.
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  2. Anonymous
    2015-01-28T03:08:46+00:00

    Hi,

    HP may use a different key to get into Bios options, Repair, and etc... My Laptop uses ESC...

    1 person found this answer helpful.
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  3. Anonymous
    2015-01-28T13:07:17+00:00

    Yes you are right,HP uses the ESC key. What would I do then? I know a little about computers, just enough to get in trouble!

    1 person found this answer helpful.
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  4. Anonymous
    2015-01-28T13:58:12+00:00

    I'm having this same exact issue. I'm using a Bluetooth keyboard and an HP x4000b Bluetooth Mouse on my Dell Venue 8 Pro (Windows 10 Build 9926). It started with the mouse not working, but now as soon as I connect the devices, they both immediately disconnect and stop working. I've tried restarting the computer, reinstalling all Bluetooth drivers, reconnecting the devices, and updating using Windows Update. Both devices were working perfectly at 3:00 PM EST yesterday.

    Any help would be greatly appreciated!

    20 people found this answer helpful.
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