Mouse and keyboard input not working after windows 10 upgrade from windows 7.

Question

I upgraded to the window 10 tech preview from windows 7 and now my mouse and keyboard dont work once the os loads up and brings me to the sign in screen. I cant even roll back to windows 7 now because I have no mouse input except for when the bios splash screen is showing. Any help would be amazing thank you.

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Answer 1

It helped me.Enable checkbox.

Answer 2

I have the same problem - after upgrade to Windows 10, keyboard and mouse does not work. To get back to using the PC, I unplugged the wireless keyboard that was plugged into a USB port in the back of the PC and plugged it into the front of the PC.  Keyboard and mouse works now. I had to do the same for my printer which was also plugged into a USB port in the back of the PC.

Answer 3

Glad it worked. I tried your procedure without any success.

What I did not try was pulling the power plug at the win10 first screen of regional settings where the USB ports have failed. This may have forced it to re check drivers, but I would not be hopeful that it would work. Worth a go if you are stuck with no other options.

Answer 4

I have the same problem - after upgrade to Windows 10, keyboard and mouse does not work. To get back to using the PC, I unplugged the wireless keyboard that was plugged into a USB port in the back of the PC and plugged it into the front of the PC.  Keyboard and mouse works now. I had to do the same for my printer which was also plugged into a USB port in the back of the PC.

Just to let you know this is a known problem and been posted when doing an upgrade it is best to remove anything that is plugged into a USB port except wired Mouse/Keyboards, and after system upgrades plug things back in and Win10 will find them and load the drivers that is why when you unplugged and plugged back in things start working again.

Answer 5

For those of you with ASUS motherboards the problem with the Windows 10 upgrade causing your once working USB  ports to stop working has nothing to do with the USB drivers and everything to do with a little ASUS utility that is part of their AI Suite II called "AI Charger+".  Its purpose is to boost the power to the USB ports so your devices (iPads etc.) can charge faster.  It turns out THIS app is the culprit.  If you remove it your USB ports will work and you'll finally be able to login to your new Windows 10 system.

You remove the app by first selecting to uninstall the AI Suite II software.  This will bring up a dialog with a list of all the AI Suite II apps.  You ONLY need to select the AI Charger+ to be removed.

You can either remove the AI Charger+ app before you do the upgrade, or after a roll-back to the previous OS - or remove the app from Windows 10 via a remote access program like Teamviewer.  After the app is removed, reboot and watch you keyboard led light up!

This solution worked for me on my Asus P8Z68-V Pro motherboard - none of the USB ports worked so no keyboard and mouse to login to Windows 10.  It seems there is just one guy in the entire Internet that knew the solution and I found it on TenForums.com.  http://www.tenforums.com/drivers-hardware/10414-ubs2-ubs3-host-controller-code48-after-first-reboot-2.html?s=b47c640c4d1f35917934676a826e6344#post355637

A note to Microsoft: this app should be flagged as NOT compatible and removed automatically or the installer should tell the user to remove it manually PRIOR to the upgrade.