Mouse and keyboard input not working after windows 10 upgrade from windows 7.

Question

I upgraded to the window 10 tech preview from windows 7 and now my mouse and keyboard dont work once the os loads up and brings me to the sign in screen. I cant even roll back to windows 7 now because I have no mouse input except for when the bios splash screen is showing. Any help would be amazing thank you.

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Answer 1

It helped me.Enable checkbox.

Answer 2

For those of you with ASUS motherboards the problem with the Windows 10 upgrade causing your once working USB  ports to stop working has nothing to do with the USB drivers and everything to do with a little ASUS utility that is part of their AI Suite II called "AI Charger+".  Its purpose is to boost the power to the USB ports so your devices (iPads etc.) can charge faster.  It turns out THIS app is the culprit.  If you remove it your USB ports will work and you'll finally be able to login to your new Windows 10 system.

You remove the app by first selecting to uninstall the AI Suite II software.  This will bring up a dialog with a list of all the AI Suite II apps.  You ONLY need to select the AI Charger+ to be removed.

You can either remove the AI Charger+ app before you do the upgrade, or after a roll-back to the previous OS - or remove the app from Windows 10 via a remote access program like Teamviewer.  After the app is removed, reboot and watch you keyboard led light up!

This solution worked for me on my Asus P8Z68-V Pro motherboard - none of the USB ports worked so no keyboard and mouse to login to Windows 10.  It seems there is just one guy in the entire Internet that knew the solution and I found it on TenForums.com.  http://www.tenforums.com/drivers-hardware/10414-ubs2-ubs3-host-controller-code48-after-first-reboot-2.html?s=b47c640c4d1f35917934676a826e6344#post355637

A note to Microsoft: this app should be flagged as NOT compatible and removed automatically or the installer should tell the user to remove it manually PRIOR to the upgrade.

Regretfully I feel you are mistaken. The AI Charger+ removal may work for some but I do not feel that's the primary issue, otherwise Non-Asus motherboard users would not have similar issues. I also have an ASUS Motherboard (P8Z68-V PRO/GEN3) very similar to yours, and my PC it does NOT have AI Charger+ installed.

I also believe those who suspect Bluetooth, its drivers or settings being the primary issue are also mistaken that cannot be the primary reason. To many with issues have differing setup and mine cannot be either connected to Ai Changer+ or Bluetooth.

MY reasoning based on MY PC and fact relating to it.

My Set-up

1. I never had the keyboard/mouse issues with several years of using Win 7 Ultimate (x64) on my current set-up.
2. I have an A SUS P8Z68-V PRO/GEN3 Motherboard
3. I did a100% clean full install of Windows 10 Pro (x64) upgrade when Windows 10 was released.
4. The Windows Fast boot feature is enabled (win 10 default)
5. USB 3.0 ports (both from  motherboard back of PC ports and 2 front of PC Case ports) are enabled
6. I use Asus AI Suite II but do NOT have AI Charger+ installed. It was NEVER installed when I clean installed Windows 10.
7. I have NO Bluetooth devices and Bluetooth driver etc. are DISABLED in my PC

Clearly in my case (and no doubt many others), neither AI charger+ or Bluetooth is causing my infrequent Keyboard & mouse issues at Logon of my clean full installation of Win 10 Pro (x64)

MY issues relating to my USB Wired Keyboard & Mouse occasionally being disabled at Logon

8. I had NO keyboard/mouses issues at logon for many weeks then out of the blue it happened. (was this caused by one of the Windows updates was I immediate thought)
9. On the first occasion I had to hard rebooted my PC twice and with the second reboot the keyboard & mouse were recognized normally
10. It did not happen again for around 10 PC boot ups and I thought at the time it was just an isolated "one of those unexplained things"

11). Since then it inconsistently happens about once every15 to 20 PC Boot ups.  On all occasions since the first, it has only needed one soft (reset button re-boot (except once)

12. When I Boot up my PC the motherboard fully recognizes my keyboard EVERY TIME and the Num Lock LED lights up on my WIRED USB 2.0 Microsoft keyboard.  When the Windows start up procedure gets to the light blue windows logo on Black background. This is where the Keyboard is ALWAYS momentarily disables (my Num Lock LED goes out) then its comes back on MOST occasions when the keyboard and mouse are enabled a second later, just before the screen changes to the Win 10 light Blue background and the revolving dots appear  with a "starting "message, which quickly changes to to the Logon screen (Lock screen if that is enabled in my case it is not). Of course if my keyboard and num lock were not re-enabled whilst on the light blue windows logo on Black background then that is when the user find the Keyboard or Mouse are NOT enabled at logon.
13. My mouse and Key board have both always worked continuously during a session if enabled at logon. They have never become disabled during a logged-on session. I use my PC about 7 hours virtually everyday (as retired and at home most of the time)

My Observations and thoughts:

14. Many users (not all) posting here have an Asus Board so Maybe there is a connection. Certainly Asus are very slow  bringing out specific Motherboard Windows 10 drivers (except for one Laptop I believe). I look regularly and am disappointed how slow they are being as they have known Windows 10 was coming for along time.
15. A new observation,that I have only noticed in the last couple of weeks. Which may be a "Red Herring" OR more revealing in helping identify the true issue and finding a solution - beyond me I hasten to add:).

I have a USB 2.0 Seagate FreeAgent External Hard Drive. When I used it with Win 7 and I "safely removed" it, it disconnected (not recognized in Explorer) BUT the power did NOT power off.  A well published registry tweak resolved that making it automatically power down as it did with the Win XP Safely remove default)

My normal habit is the switch off the power supply at the power socket.  I have ALWAYS done this because if it not switched off at the socket, then FreeAgent will power up and be recognized when my PC is booted up next time. As I ONLY use my FreeAgent to do backups, I do not want it on all the time (especially as it can heat up easily as I live in a very hot country).

Since installing Windows 10 Pro (x64) I am sometimes seeing a different occurrence.

If I "safely remove" my Free Agent after use, it does the Win XP default action of disconnecting and automatically Powering off.  HOWEVER at next PC boot up it occasionally does a different thing to Win XP or WIN 7, when I Sometimes have forgotten to switch off the FreeAgent power supply at the power socket. I have noted that occasionally the FreeAgent does NOT power-up automatically even though the power supply to it is on. To get it to power-up and be recognized, I  need to switch the power socket supply Off/and then ON to get it to power up initialize and be recognized

It is interesting the USB drive is occasionally not being started at Boot-up when the power supply to it is is sometimes accidentally left on.  This would seem to be similar to the Keyboard & mouse occasionally not being recognized at Boot-up on my PC. EXCEPT that  the few occasions the FreeAgent did not power-up (although power switch ON at Boot-up the Keyboard and Mouse were working at logon.

For me the problem seems related to Windows 10 (just before the Logon (or Lock Screen if enabled  appears) when Win 10 disables and re-enables (most times) the Keyboard and mouse. Maybe its checking all USB ports by in truth I have no idea. Regretfully on my systemWin 10 occasionally fails to re-enable them at start up

Answer 3

Thank you!!  Although this had been suggested before, when I checked it appeared AI Charger was not installed.  Following your uninstallation sequence showed it was active and I uninstalled it alone.   Then and on my 22nd attempt at an upgrade it not ony worked but so do my USB wireless keyboard and mouse.   Thank you for suggesting the detailed steps.

Answer 4

If you have another computer, you can make a Win 8.1 rescue USB drive**here**

(the flash drive must be >8 GB)**.**(If it was running Win 7 ignore all the rest of this. Just tap f9 (for HP) at start, to boot to the rescue drive.)

For Win 8/8/1:

With an HP, press the ESC key at startup, choose the BIOS setup, Security heading.  Then use the up/down and left/right arrows to ENable "Legacy boot" an DISable "Safe Boot" . (I disabled "Fast Boot, too). 

Then I saved it -f10 - and pressed f9 after it restarted. This gave me the option to boot to the USB flash drive. From there, I was able to roll it back. (Under recovery options).

Once it's rolled back, don't forget to get back into the BIOS and re-enable fast boot, safe boot, and disable legacy boot.

Then you can install GWX Control Panel to save you from yourself next time you get bored.

Answer 5

I had the same board as you did and it was a power managment issue for me.  I had to go into the power management program and set to high performance and change the advanced settings to insure that the system did not power off the USB ports.  By default the system is set to "enable" use of power saving on the USB ports and will power them down. Change that to disabled and it might help correct the issue for you.

Also note that those boards have a serious flaw in them.  You should replace it with a newer board and cpu ASAP. I bought a lower end bioshock mobo and had my ASUS board RMA'd twice.  Its a flaw with the Power VRM modules I think.  The Bioshock board works well with the old CPU and is running Windows 10 without issue.  Good luck.