Share via

Mouse and keyboard input not working after windows 10 upgrade from windows 7.

Anonymous
2015-01-27T00:02:04+00:00

I upgraded to the window 10 tech preview from windows 7 and now my mouse and keyboard dont work once the os loads up and brings me to the sign in screen. I cant even roll back to windows 7 now because I have no mouse input except for when the bios splash screen is showing. Any help would be amazing thank you.

* Moved from Insider.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
  1. Anonymous
    2015-07-09T12:22:08+00:00

    It helped me.Enable checkbox.

    410 people found this answer helpful.
    0 comments

269 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-06-16T02:24:36+00:00

    hi, how were you able to disable this feature if your keyboard & mouse not working?

    Got a pen?   Touch?   Speech recognition?  Remote Desktop?

    0 comments
  2. Anonymous
    2016-06-16T08:52:28+00:00

    its desktop PC. ive got a laptop but i read windows 10 home edition doesnt have remote access - not sure if i have home version or not, regardless the default remote access is disabled

    my keyboard and mouse stopped working after the recent windows 10 update. works in BIOS but no where else, not even safe mode

    0 comments
  3. Anonymous
    2016-06-19T01:40:20+00:00

    I just updated to Windows 10 from 7 today. I have a brand new PC build with latest firmware, bios, a new Logitech mouse and a 3 yr old keyboard, both USB Bluetooth. Mouse and keyboard work in BIOS, but not in the Windows welcome screen. I can give no input with mouse and keyboard not working. And MY GOSH! This thread has been around for 1.5 years and no one has a solution?

    0 comments
  4. Anonymous
    2016-06-19T08:14:54+00:00

    My PC  had same issue... no USB mouse or keyboard. (Both wired)

    PC had latest drivers for W7 ...there are no W10 USB as mother board manufscturer states no longer required.

    There are W10 Intel chips etc drivers but can only install post upgrade.

    Managed to get to menus by using PS2 keyboard but no mouse - rolled back all working fine under W7.

    I don't think this a device driver .. as W10 would recognis a MS keyboard and MS mouse ... this is at fundamental USB level.

    I thought W10 upgrade would be reasonably painless... can we report this USB issue to MS? or log a total to get it fixed?

    This is not isolated problem.

    0 comments