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Mouse and keyboard input not working after windows 10 upgrade from windows 7.

Anonymous
2015-01-27T00:02:04+00:00

I upgraded to the window 10 tech preview from windows 7 and now my mouse and keyboard dont work once the os loads up and brings me to the sign in screen. I cant even roll back to windows 7 now because I have no mouse input except for when the bios splash screen is showing. Any help would be amazing thank you.

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Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2015-07-09T12:22:08+00:00

    It helped me.Enable checkbox.

    410 people found this answer helpful.
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  1. Anonymous
    2016-06-21T12:42:48+00:00

    will there be logs for the failed W10 USB problem.

    Almost certainly some text ones (e.g. file extension with .log) but I don't know which ones to suggest you look at in particular.   In any case there will probably be more clues in the Event logs.  The sooner you can look after a failure, the easier it can be to find the right context.

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  2. Anonymous
    2016-06-28T16:06:49+00:00

    I did a fresh install of Win7 Pro on a Delll T110 mini tower, then upgraded to Win10.  The installation worked OK for a few reboots, long enough to get to the point where the massive build 1511 (?) update installed.  I have not installed anything other than the O/S because I have not had the opportunity.

    There aren't any PS/2  ports on a T110, so USB keyboard and mouse are mandatory.  There are four USB ports on the back and two on the front.  Windows appears not to recognize anything plugged into any USB port.  The seascape picture on the login screen is pretty; I've spent a lot of time looking at it.

    The T110 is in BIOS mode, not UEFI, and everything is properly enabled in the setup screen.  Obviously, the keyboard and mouse work in the BIOS.  There doesn't seem to be any way possible to press F8 before Windows [apparently] disables the USB ports.

    Windows 10 has essentially turned the PC into a very expensive digital picture frame with seascape picture and handy digital clock.  Apparently, going back to Win7 is the only viable fix.

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  3. Anonymous
    2016-06-28T16:26:55+00:00

    As frustrating as that is, it appears to be the only viable solution for many.  Once you get back to Win 7 and can again use your computer, you can visit the Dell boards to find out what setting or driver in your system needs to be fixed/replaced to be compatible with Win 10.

    Many of us had Asus MBs and that turned out to be a USB driver that increased performance that had to be disabled.

    Hopefully you will find the Dell solution with the help of other Dell users.  For sure MSFT isn't much help.

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  4. Anonymous
    2016-06-28T16:44:42+00:00

    I had to back out of a W10 upgrade for same reason no USB ports would work.

    ASUS advise no newer USB driver - in fact they aren't even producing one for W10.

    ASUS dod advise that there are new drivers for:

    Chipset - Intel Chipset drivre

    Chipset - Management Engine interface

    "Perry Kincy" you mention an ASUS  driver that increased performance is the issue - can you be more specific so I can remove it before I try upgrade again.

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