Failed to Update Company Branding

Question

Failed to Update Company Branding

Malinda Dharmasiri 6

Unable to update the already set company branding. It gives the following error "Failed to update tenant branding for locale 'Default' " when try to save.

Please help. Thanks in advance

Michael Sevarino 31 Reputation points

2022-02-15T10:47:16.25+00:00

Hello

Were you ever able to get this figured out? Because I am having the same problem it seems. Thanks.
Jeff 156 Reputation points

2022-02-16T16:23:06.62+00:00

A year later and this problem still exists...

5 answers

Your answer

Michael Sevarino 31 Reputation points

2022-02-15T10:47:16.25+00:00

Hello

Were you ever able to get this figured out? Because I am having the same problem it seems. Thanks.
Jeff 156 Reputation points

2022-02-16T16:23:06.62+00:00

A year later and this problem still exists...

Answer 1

Mike Loffland 6

@VipulSparsh-MSFT

I am having the exact same issue when attempting to add an image to "Square logo image"... the https://main.iam.ad.ext.azure.com/api/LoginTenantBrandings/0 endpoint that is being called in the background is responding with an error response payload:

{"ClassName":"Microsoft.Portal.Framework.Exceptions.ClientException","Message":"The image stream does not have a vaild image format.","Data":{},"HResult":-2146233088,"XMsServerRequestId":null,"Source":"Microsoft.ActiveDirectory.PortalExtension.ADExtension","HttpStatusCode":400,"ClientData":{}}

I am providing a valid PNG file... so, I don't understand what the problem is. In addition.. "valid" is spelled incorrectly in the error message.

Mike Loffland 6 Reputation points

2021-03-10T19:35:28.257+00:00

In addition, I am getting the exact same error when attempting to provide an image file for "Sign-in page background image" and "Banner logo"... I have tried JPEG, PNG, and JPG. All of the files were different files (meaning, I didn't use the same file for each field). There is definitely something wrong with the LoginTenantBrandings/<index> API endpoint when providing an image in the payload. This isn't an end-user problem.

Answer 2

SUNOJ KUMAR YELURU 15,491 MVP Volunteer Moderator

HI @Malinda Dharmasiri
Refer to the below URL's
Azure Active Directory Company Branding - Can't Edit
Add branding to your organization's Azure Active Directory sign-in page

If the Answer is helpful, please click Accept Answer and up-vote, this can be beneficial to other community members.

Malinda Dharmasiri 6 Reputation points

2021-02-10T12:10:49.953+00:00

Thank you for your feedback @SUNOJ KUMAR YELURU

The issue I'm facing is different to the ones that's mentioned in the link. Company branding is already configured before and the issue is when I try to edit the already saved branding. When I edit it and save it gives the error and does not get saved.

I have updated the question to show the error.
SUNOJ KUMAR YELURU 15,491 Reputation points MVP Volunteer Moderator

2021-02-10T12:14:23.673+00:00

Can you try remove company branding and re-update.
Malinda Dharmasiri 6 Reputation points

2021-02-10T12:25:07.777+00:00

Delete option for the Locale "Default" is disabled. So there is no way to delete it. Tried to add a new language and set branding for that and it also give the error when trying to save it.

For the branding that's already there under Default Locale, the same error comes when I try to remove the existing image and save

Answer 3

VipulSparsh-MSFT 16,311 Microsoft Employee

@Malinda Dharmasiri I was getting the same error when trying to change the logo for default company branding yesterday, but today I was able to successfully edit it.
Can you give it a try today and confirm ?

If it fails again, please drop an email to azcommunity[at]microsoft[dot]com with subject "Attn-Vipul" and we will investigate further.

Malinda Dharmasiri 6 Reputation points

2021-02-27T03:12:15.327+00:00

@VipulSparsh-MSFT I tried to update the branding several times. Today also and still it gives me the error when I try to save the updated branding and have no luck getting it updated.

Answer 4

Aorangi Vaia 6

Hey Team,

Was wanting to see if this has been resolved but judging by the comments, it hasn't.
We are hoping to make these adjustments to train staff to distinguish the difference between our login page and a possible phishing page.

Jeff 156 Reputation points

2022-02-17T12:48:51.877+00:00

Hi

Just to let you know we were able to get this to work by using Edge (probably not significant) and clearing the cache (more likely to be significant). Having done so we were then able to change it a second time.

So the fix seems to be 'Clear the web browser cache'.

Good luck

Jeff
Aorangi Vaia 6 Reputation points

2022-02-17T19:04:00.427+00:00

Thanks for that,

Its definitely cache. I normally use chrome and was encountering the issue there.
After seeing your comment I tried both MS Edge and Chrome (incognito) and both worked.

Thanks Jeff
Michael Sevarino 31 Reputation points

2022-02-17T19:12:21.58+00:00

Victory. This worked.

Browser cache clearing is the "did you try restarting your device" of the internet era.

Answer 5

Sammy Kargaard Elal 0

Either the description is wrong or the validation value. Resampled my logo to 10 kb then it worked. But it's not pretty.

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Failed to Update Company Branding

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