BCCode: 3b error in Windows 7

Question

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Problem signature:

  Problem Event Name: BlueScreen

  OS Version: 6.1.7601.2.1.0.768.3

  Locale ID: 1025

Additional information about the problem:

  BCCode: 3b

  BCP1: 00000000C0000005

  BCP2: FFFFF8800430515A

  BCP3: FFFFF8800B4C1E30

  BCP4: 0000000000000000

  OS Version: 6_1_7601

  Service Pack: 1_0

  Product: 768_1

Files that help describe the problem:

  C:\Windows\Minidump\040415-29328-01.dmp

  C:\Users\User\AppData\Local\Temp\WER-52603-0.sysdata.xml

Read our privacy statement online:

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If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

Windows

Problem: Shut down unexpectedly

Files that help describe the problem:

Windows

Problem: Shut down unexpectedly

Files that help describe the problem:

Windows

Problem: Shut down unexpectedly

Files that help describe the problem:

Answer 1

Hi,

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

Check this thead for information on using BlueScreenView, MyEventViewer and other methods to

troubleshoot BlueSceens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

We can analyze the minidumps if you make them available from the OneDrive or otherfile sharing sites (such as MediaFire). If you have problems uploading the minidumps copy

them to the Desktop or the Documents folder and upload them from there.

Adding files to your OneDrive

http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial

One-Drive - Share files and folders and change permissions

http://windows.microsoft.com/en-us/onedrive/share-file-folder

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

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Also do this so you can see the likely bluescreens.

Windows Vista automatically restarts if your PC encounters an error that causes it to crash.

(also Windows 7)

http://www.winvistatips.com/disable-automatic-restart-t84.html

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BCCode: 3b    0x0000003bTry removing and reseating all cards, memory, and cables (both ends when possible) - actually

remove and replace - do not just snug (on a PC) and clean out the dust bunnies and vents. On

a laptop about all that can be done is reseat the memory and clean the vents. (Of course remove

ALL power prior to opening the case.)

Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

Important Info If You Have Received a STOP CodeIf you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error. If your copy of Windows came with your computer, call the manufacturer of your computer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact info for Microsoft or your computer manufacturer, Contact Support.

If you have experience with computers and want to try to recover from this error, follow the steps provided in the Microsoft article Resolving STOP (Blue Screen) Errors in Windows.

These actions might prevent an error like this from happening again:

1. Download and install updates and device drivers for your computer from Windows Update.
2. Scan your computer for computer viruses.
3. Check your hard disk for errors.

SYSTEM_SERVICE_EXCEPTION Parameters

The following parameters are displayed on the blue screen.

Parameter	Description
1	The exception that caused the bug check
2	The address of the exception record for the exception that caused the bug check
3	The address of the context record for the exception that caused the bug check
4	0

Cause

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

BCCode: 3b    0x0000003b  <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/SYSTEM-SERVICE-EXCEPTION-0x0000003B-\*1074.html

============================================================

Vista and Windows 7 love updated drivers so here is how to update the major ones.

**References to Vista also apply to Windows 7.**This is my generic how to for proper driver updates : (update video/display driver and BIOS)

This utility makes it easy to see which versions are loaded : Run DriverView - set VIEW to

Hide Microsoft drivers - update those without Dump in their names. (Also update the BIOS

and chipset drivers.)

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.

For each driver in the list, additional useful information is displayed: load address of the driver,

description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.

Control Panel - Device Manager - Display Adapter - write down the make and complete model

of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate

Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -

Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party

with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device

Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for

BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after

each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually

shows up. This is because some drivers rollback before the latest is installed (sound drivers

particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as

needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check

manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above

is preferred to ensure the latest drivers from System maker and Device makers are found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows

Updates, this leaves Windows Updates ON however it will not install drivers which will usually be

older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and

then go look for new ones manually if you wish.

How to stop Windows 7 automatically installing drivers

http://support.microsoft.com/kb/2500967

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Memory tests do not catch all errors such as mismatched memory (possible even for sticks

that appear to be identical) and when faster memory is placed in system behind slower memory.

So it is best to also swap sticks in and out to check for those even if all memory tests fail to

show a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best methodwww.memtest.org

For the Windows Memory Diagnostic Tool.

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -

RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory

Diagnostic Tool

http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7

http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Hope this helps.

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Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!