Task manager crash

Question

Hi,

I couldn't find an answer online, so I post here. My task manager crashes when I click "More details" in it, or when I click the "Open Task Manager" in Action Center to disable startup apps. Here is the log from the Event Viewer:

Faulting application name: Taskmgr.exe, version: 6.3.9600.17415, time stamp: 0x54503656

Faulting module name: Taskmgr.exe, version: 6.3.9600.17415, time stamp: 0x54503656

Exception code: 0xc00000fd

Fault offset: 0x00000000000a1ee4

Faulting process id: 0x1320

Faulting application start time: 0x01d05f634767eb4c

Faulting application path: C:\Windows\System32\Taskmgr.exe

Faulting module path: C:\Windows\System32\Taskmgr.exe

I read that RAMDisk can cause this - I don't use it. Also I have to mention that I have SSD, but no Junctions or Hard Links had been made.

I have no clues what can I do next. A help would be nice. ;)

Answer 1

Hi,

Check with your SSD maker for updated firmware.

---

Run SFC /scannnow and if errors use the rest of the procedure to correct them.

Use the method here to create an sfcdetails.txt which will allow you to see which

files were not repaired. Some do not matter. The top link also shows what to do

with files not repaired.

To open an Elevated Command Prompt in Windows 8/8.1 put the mouse it the lower

left corner  OR  WINKEY + X - Command Prompt (ADMIN)

Use the System File Checker tool to troubleshoot missing or corrupted system files

on Windows Vista or on Windows 7 <-- also works on Windows 8/8.1.

http://support.microsoft.com/kb/929833

How to Run the "SFC /SCANNOW" Command at Boot or in Windows 8/8.1 <-- see Option 3

http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html

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That method creates the sfcdetails.txt file in the folder you are in when you run it.

So if you are in C:\Windows\System32>    then you will need to look in that folder for the file.

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe)

program generates in Windows Vista (Windows 7 and Windows 8 are similar)

http://support.microsoft.com/kb/928228

That creates sfcdetails.txt  in C:\Windows\System32   find it and you can post the errors into

a message here. NOTE : there probably are duplicates so please only post each section of

errors once.

You can read the log/txt files easier if you right click on Notepad or Wordpad then RUN AS

ADMIN - then you can navigate to sfcdetails.txt ( in C:\Windows\System32 ) or cbs.log ( in

C:\Windows\Logs ) as needed. (You may need to search for sfcdetails.txt if it was not created

in the default folders.)

=========================================================

If concerned you can do a Refresh which removes ALL programs however leaves files and

settings though redundant backups are always a good idea.

How to restore, refresh, or reset your PC

http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc

How to create a system image to refresh your Windows 8 PC

http://support.microsoft.com/kb/2748351

How to Refresh Windows 8/8.1

http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html

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Or you can extract the file from the Windows 8/8.1 DVD.

See the Tip at the end of Option 3 here :

How to Run the "SFC /SCANNOW" Command at Boot or in Windows 8/8.1 <-- see Option 3

http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html

How to Extract Files from the Windows 7 Installation DVD <- same except use a Windows8/8.1 DVD

http://www.sevenforums.com/tutorials/42776-extract-files-windows-7-installation-dvd.html

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Or use DISM : (best to have redundant backups of data)

Run this command which will download necessary files.

WinKEY + X - Command Prompt (ADMIN) :

Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

Dism /Online /Cleanup-Image /CheckHealthDism /Online /Cleanup-Image /ScanHealthDism /Online /Cleanup-Image /RestoreHealth

How to Use DISM to Fix Component Store Corruption in Windows 8/8.1 and Windows Server 2012

http://www.eightforums.com/tutorials/26512-dism-fixing-component-store-corruption-windows-8-a.html

Deployment Image Servicing and Management Command-Line Options

http://technet.microsoft.com/en-us/library/hh825079.aspx

===========================================================

More troubleshooting - though the errors seem different these same methods should help :

Windows hangs or Freezes

http://support.microsoft.com/kb/2681286

Ways to improve your PC's performance

http://windows.microsoft.com/en-US/windows-8/improve-pc-performance 

Performance & Maintenance

http://windows.microsoft.com/en-US/windows/performance-maintenance-help#performance-maintenance-help=windows-8&v2h=win7tab1&v3h=winvistatab1

=======================================================

Are you using a 3rd party antivirus/antispyware/security program? If so many of those

can cause startup and running problems. Uninstall 3rd party antivirus and use Windows

Defender which in Windows 8/8.1 is a full antivirus product.

Check with the System Maker Support (Motherboard Maker for custom systems), their

on-line documentation and drivers, and ask in their forums about any known issues.

Update the BIOS, low level chipset drivers, and the major on-board and separatedevice drivers (all of those can have a definite impact on boot speed and performance).

Note using Win Key + X and Win Key + W (to get to Control Panel, Run, and Settings

as needed). Win Key + D calls the desktop and the using Win Key toggles Desktop and

Start Screen.

Check Startup Programs.

Right Click in the lower left hand corner - Task Manager

Or WinKEY + X - Task Manager

Or Right Click the Taskbar - Task Manager

Check the StartUp tab.

More troubleshooting :

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7,

or Windows 8/8.1

http://support.microsoft.com/kb/929135

Other programs to help :

Autoruns - Free - See what programs are configured to startup automatically

when your system boots and you login. Autoruns also shows you the full list

of Registry and file locations where applications can configure auto-start settings.

http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

Process Explorer - Free - Find out what files, registry keys and other objects

processes have open, which DLLs they have loaded, and more. This uniquely

powerful utility will even show you who owns each process.

http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

=======================================================

If needed : 

Try doing a "Refresh your PC without affecting your files" (or changing your personal

settings) or even a Restore. Be prepared to re-install the programs, Apps will remain.

And having redundant backups of your files off of the main hard drive is always a

good idea.

Windows 8 includes special methods to Refresh (keep files and settings)  or a Reset

(new install removing all).

How to restore, refresh, or reset your PC

http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc

How to Refresh Windows 8 and 8.1

http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html

How to Reset Windows 8 and 8.1

http://www.eightforums.com/tutorials/2302-reset-windows-8-a.html

Repair and Recovery (create a USB Recovery Drive and more)

http://windows.microsoft.com/en-us/windows/repair-recovery-help#repair-recovery-help=windows-8&v1h=win8tab1

============================================

If needed :

Download Windows 8.1 ISO Using your Windows 8.0 Key

http://mcakins.com/2013/10/19/download-windows-8-1-iso-using-you-windows-8-0-key/

Download Windows 8.1 iso

http://philipyip.wordpress.com/download-windows-8-1-iso/

Download the Windows 8.1 ISO using a Windows 8 key and some simple trickery

http://betanews.com/2013/11/21/download-the-windows-8-1-iso-using-a-windows-8-key-and-some-simple-trickery/

You can also make a Recovery USB drive.

How to Create a Recovery USB Flash Drive in Windows 8 and 8.1

http://www.eightforums.com/tutorials/5132-recovery-drive-create-usb-flash-drive-windows-8-a.html

On Nov. 15, 2013 Windows 8.1 Back-up Media will be available for purchase. Newegg and

others will be offering the disc,

Windows 8.1 'Back-up Media' disc available to buy soon

http://betanews.com/2013/11/05/windows-8-1-back-up-media-disc-available-to-buy-soon/

Hope this helps.

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Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Answer 2

Hi,

Unusual task manager issues can also be caused by malware :

If you need to check for malware here are my recommendations - these will allow you to do

a thorough check and removal without ending up with a load of spyware programs running

resident which can cause as many issues as the malware and maybe harder to detect as

the cause.

No one program can be relied upon to detect and remove all malware. Added that often easy

to detect malware is often accompanied by a much harder to detect and remove payload. So

its better to be overly thorough now than to pay the high price later. Check with these to an

extreme overkill point.

How do I find and remove a virus?

http://windows.microsoft.com/en-US/windows-8/how-find-remove-virus

TDSSKiller.exe. - Download to the Desktop - then go to it and Right Click on it - RUN AS ADMIN

it will show any infections in the report after running - if it will not run change the name from

tdsskiller.exe to tdsskiller.com. Whether it finds anything or not does not mean you should not

check with the other methods below.

http://support.kaspersky.com/viruses/solutions?qid=208280684

Microsoft Safety Scanner

http://www.microsoft.com/security/scanner/en-us/default.aspx

Malwarebytes - free

http://www.malwarebytes.org/products/malwarebytes\_free

SuperAntiSpyware Portable Scanner - Free

http://www.superantispyware.com/portablescanner.html?tag=SAS\_HOMEPAGE

AdwCleaner

http://www.bleepingcomputer.com/download/adwcleaner/

Hitman Pro is a second opinion scanner, designed to rescue your computer from malware

(viruses, trojans, rootkits, etc.) that have infected your computer despite all the security

measures you have taken (such as anti virus software, firewalls, etc.).

http://www.surfright.nl/en/hitmanpro

What is Windows Defender Offline?

http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline

Windows Defender Offline system requirements

http://windows.microsoft.com/en-US/windows/windows-defender-offline-system-requirements

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If needed here are some online free scanners to help

http://www.eset.com/onlinescan/

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http://www.kaspersky.com/virusscanner

Other Free online scans

http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1

Hope this helps.

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Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!