Programs Crash, error: Fault module kernelbase.dll . Application crash

Question

Split from this thread.

Since two days ago I start receiving this error:

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    rundll32.exe_upgrad~1.dll

  Application Version:    6.1.7600.16385

  Application Timestamp:    4a5bc637

  Fault Module Name:    KERNELBASE.dll

  Fault Module Version:    6.1.7601.18409

  Fault Module Timestamp:    531599f6

  Exception Code:    e06d7363

  Exception Offset:    0000812f

  OS Version:    6.1.7601.2.1.0.256.48

  Locale ID:    1033

  Additional Information 1:    4776

  Additional Information 2:    4776f3fb35ceab7777a241b20f88186d

  Additional Information 3:    4852

  Additional Information 4:    48524ca6347cd28edad40e6b45bc1b4c

What should I do?

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Hi Sharief,

Thank you for your reply.

Windows version: Windows 7 Professional SP1, 32-bit

Answers:

1. When I turn on the laptop, after few minutes. If I close it the error appears in a while.
2. Beside the windows updates, I didn't do anything else to it.

I'm using a Dell Latitude E6330, with a Intel processor i5-3340M @2.70GHz.

If you need more information let me know.

Kind regards.

Mihai

Answer 1

Mihai

Please run a system file check and upload your event viewer logs

Please provide us with your Event Viewer administrative logs by following these steps:

Click Start Menu

Type eventvwr into Search programs and files (do not hit enter)

Right click eventvwr.exe and click Run as administrator

Expand Custom Views

Click Administrative Events

Right click Administrative Events

Save all Events in Custom View As...

Save them in a folder where you will remember which folder and save as Errors.evtx

Go to where you saved Errors.evtx

Right click Errors.evtx -> send to -> compressed (zipped) folder

Upload the .zip file to Onedrive or a file sharing service and put a link to it in your next post

*

**If you have updated to win 8.1 and you get the error message "**the system cannot find the file specified" it is a known problem.  The work around is to edit the registry.  If you are not comfortable doing this DONT.  If you are, backup the key before you do

Press Win+"R" and input regedit

Navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Channels.Delete "Microsoft-Windows-DxpTaskRingtone/Analytic"

Please run a system file check (SFC) & DISM if you are on win 8 or higher

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All instructions are in our Wiki article below...

Should you have any questions please ask us.

System file check (SFC) Scan and Repair System Files

Answer 2

MM

Several issues

1-Kaspersky is corrupt and need to be removed

The description for Event ID 1 from source klnagent cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

2-Firmware (BIOS) needs updating

The speed of processor 2 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 24 seconds since the last report.

3-You appear to be configured for a domain and there is no DC available

This computer was not able to set up a secure session with a domain controller in domain ACEWORKGROUP due to the following:

Answer 3

I moved the file in the public folder.

https://onedrive.live.com/?cid=CC815C34B3CBEDD3&id=CC815C34B3CBEDD3%21105

I hope this time is working.

Best regards.

Mihai

Answer 4

Mihai

Your link is broken.  Try it again

Answer 5

ZigZag3143, here you have the link with the requested information:

https://onedrive.live.com/?cid=CC815C34B3CBEDD3&id=CC815C34B3CBEDD3%21106

Thank you.

Mihai