Issues with webcam

Question

Original Title: webcam effect

Recently, a setting in my camera must have changed.  When I use the camera I have a halo effect around my image...  a circle that fades to darker around the edges.  It seems like an effect that someone might turn on or off to blur the edges.

thanks!

Answer 1

Hi Don,

I understand you have trouble accessing the Webcam with Windows Camera App. I will be glad to help you with the issue.

To assist you better I would appreciate if you could answer the following questions:

1)      Have you made any changes to the hardware or software on the computer prior to the issue?

2)      Do you get any error message/code?

3)      What is the make and model of your Laptop?

Follow the steps and check,

Method 1: I would suggest you to uninstall and reinstall the camera drivers from Device Manager and check,

a)      Press Windows Key + R, type devmgmt.msc.

b)      Expand the camera, click on the drivers.

c)       Click on properties, click on uninstall tab.

d)      Click OK.

---

Note: Download the latest camera drivers from the Manufacturer’s website and save it on to the Laptop.

Method 2:

---

What to do if you have problems with an app.

**http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app**

---

Refer to the link,

Camera app: Frequently asked questions

**http://windows.microsoft.com/en-us/windows-8/camera-app-faq**

Hope this information is helpful. Please reply with the results, I will be glad to help you.

Thank you.

Answer 2

Hi,

I just would like to confirm whether your issue is fixed or not. Please let us know so that we can close this case.

Thank You.