Games kicking me out!!!!

Question

Every time I try to play a game that I downloaded from the Windows 10 store, it either freezes after a couple minutes when I play it or it just kicks me out. What do I need to do to fix this or should I just reinstall Windows 8 and say the hell with it???? Please help!!!!!

Answer 1

Hello Susan,

Thank you for visiting Microsoft Community and providing us with the detailed description about the issue.

As per the description, I understand that you are experiencing issue with whenever you try to play a game downloaded from Windows 10 store, the game either freezes or the game shuts down on the system.

I certainly understand your concern and will try my best to help you.

I would suggest you to follow the methods given below.

Method 1:

How to use the System File Checker tool to repair missing or corrupted system files, please follow the steps in the link provided below.

https://support.microsoft.com/kb/929833?wa=wsignin1.0

**Note:**System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe)to scan your system files and to repair missing or corrupted system files in Windows 8.1 or Windows 8. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.

The above steps holds good for Windows 10 as well.

If the issue persists, follow method 2

Method 2:

I would suggest you to try installing the drivers in compatibility mode and check if that helps. Please refer to the following Microsoft help article given below and check if that helps.

**Make older programs compatible with this version of Windows,**please follow the steps in the link provided below.

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

Note: Most programs created for earlier versions of Windows will work in this version of Windows, but some older programs might run poorly or not at all. You can run the Program Compatibility Troubleshooter on most programs to detect and fix common compatibility problems.

Important: Don’t run the Program Compatibility Troubleshooter on antivirus programs, firewall software, backup software, disk utilities, or on system programs that came with Windows. This might cause data loss or create a security risk.

You may also try the following steps and check if that help.

To install the drivers in compatibility mode:

1. Right click on the setup file of the driver and select Properties
2. Select Compatibility Tab
3. Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list
4. Let the driver to install and then check the functionality.

You may also refer to the link given below.

http://www.microsoft.com/en-in/windows/compatibility/CompatCenter/Home

Note: It will find compatibility information and get Windows compatible device drivers, app updates, and downloads.

The above steps holds good for Windows 10 as well.

For more information:

I would suggest you to refer to the suggestions provided by “Andre Da Costa” replied on January 22, 2015 in the following Microsoft Community link.

Frequently Asked Questions: Windows 10

http://answers.microsoft.com/en-us/insider/wiki/insider\_wintp-insider\_install/frequently-asked-questions-windows-10/5c0b9368-a9e8-4238-b1e4-45f4b7ed2fb9

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

Jayant