Physical Memory Dump problem (Windows XP)

Question

Hi!

Everytime I launch iTunes and connect my iPhone to my laptop via USB, the physical memory dump(Blue screen of death) always appears.

And when I run my computer into safe mode. the physical memory dump problem happens again.

My Operating system is Windows XP.

*** STOP: 0x0000007E (0xC0000005, 0x00000000, 0xF7AD17A0, 0xF7AD149C)

Thanks!

Answer 1

****We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

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Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here

If you have any questions about the procedure please ask

Answer 2

Well safe-mode wouldnt have "driver issues"..Hence,thats what safe-mode

is all about..

Either way,memory dump,are issues with pc memory (ram or virtual),if ram

memory is ok,then adjust virtual..R.click my computer,properties,advanced,

virtual-memory tab,change button.With C: highlited,set to "let system

manage" click set 2X,close out,restart pc..

Answer 3

Thanks LemP!

I'll tell you what happened after I've did what you said :)

Answer 4

Generally a STOP 7E indicates a problem with a driver, and often the driver itself will be listed below the STOP code on the BSOD.  See https://support.microsoft.com/kb/330182?wa=wsignin1.0

On the other hand, because your problem is triggered when you launch iTunes, it is reasonable to suspect a driver that's installed by iTunes, probably the driver for your iPhone.  Remove and reinstall iTunes.  See http://support.apple.com/en-us/HT1925

If you run into any issues when following the steps in the Apple article, post back with the complete text of any error message, without paraphrasing.  In particular, you may see errors related to attempts to deleteAPSDaemon.exe or to delete folders relating to iPOD.  There are easy ways to deal with such errors -- if they come up.

Uninstalling iTunes should not do anything to your music files, but see the warning in the 3rd paragraph of the Apple article.