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Kim3 Chris 1 Reputation point
2021-02-10T08:23:53.4+00:00

Dear Team,

Except the current ID, I have another one with the "kimch_xtr@xxxxxxxxxxxxx .com"
I have tried to log-in and access the sharepoint of Hilti but it was failed.
You may find the failure message I got.

Request Id: 1eadcccb-4f06-44a0-a8ff-b3e9b79c2d00
Correlation Id: 942e20d6-2d77-44ea-8e44-a59e8733a1db
Timestamp: 2021-02-04T01:21:36Z
Message: AADSTS51004: The user account yn40+BdZDUCB25luH4jImQ== does not exist in the f039b656-fc02-4e54-88ba-82626f29b5a1 directory. To sign into this application, the account must be added to the directory.

The connect team informed me that I have to ask for "kimch_xtr@xxxxxxxxxxxxx .com" to get access granted on the sharepoint.
Could you please help?

Best Regards,
Chris

SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Echo Du_MSFT 17,121 Reputation points
    2021-02-11T02:28:36.98+00:00

    Hello @Kim3 Chris ,

    This is because Office 365 lacks the ImmutableID. More information on Soft-match/Hard-match can be found here.

    66659-1.png

    Steps to perform hard-match:

    1.Launch the PowerShell window on a server where you have AD management tools installed and run.

    Import-Module ActiveDirectory

    Please read this article to install the PowerShell Active Directory module.

    2.Find the ObjectGUID of the user account by running the command

    Get-ADUser -Identity “user logon name” -Server “domain controller name”

    66660-2.png

    3.Convert the Active Directory ObjectGUID value to Base64 value. The simplest method is to use this website http://guid-convert.appspot.com/

    4.Connect to Azure Active Directory to update the new ImmuatbleID.

    • Install the MSOnline module Install-Module -Name MSonline
    • Connect to Azure Active Directory and provide your Office 365 admin credentials. Connect-MSOLService
    • Check if ImmutableID is missing for the affected user through below command. Replace <user@keyman .tld> with user's UPN. Get-MsolUser --UserPrincipalName <user@domain.tld> | select ImmutableID

    66754-3.png

    • Now execute the below command to update the ImmutableID that was converted in step 3. Set-MsolUser -UserPrincipalName user@contoso.com -ImmutableId <immutableID>
    • Then either manually run a delta sync on your Azure AD Connect server or wait for the scheduled sync cycle to complete.

    Thanks,
    Echo Du

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