Create Journaling on Exchange online

nizar Ramadhan 1 Reputation point
2021-02-10T07:55:10.137+00:00

I configure journaling on exchange online, but always get error : "error
The JournalEmailAddress can only be a mail user, a mail contact or an external address."
Please tell me, how to fix?

Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Vasil Michev 98,281 Reputation points MVP
    2021-02-10T08:26:01.67+00:00

    As the message suggests, you can only use external address, you cannot journal to any address within your Office 365 organization, or any other O365 organization for that matter. Read the documentation for more details: https://learn.microsoft.com/en-us/exchange/security-and-compliance/journaling/journaling#journaling-mailbox


  2. Eric Yin-MSFT 4,386 Reputation points
    2021-02-11T07:18:48.367+00:00

    You can’t use exchange on-line mailbox as journal mailbox. The Journal Email Address can only be a mail user, a mail contact or an external address. Normally, you can use any external mailboxes. There are no any special requirements.

    If you really want to use exchange online mailbox to receive these Journaling emails, the workaround is that you can forward all emails from the external mailbox to the Office 365 mailbox.

    Actually, use Office 365 mailboxes to receive Journaling emails has disobeyed the purpose of the Journaling feature. To better protect customer's profit, we don't recommend this method.


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