Network Authentication and identifying loop problem on Window 7

Question

I am using Window 7 Home Premium, When I use my laptop and  try to connect to the wireless network at my workplace, It pop up the screen call network authentication and ask me to put the user name and password (I am log in my laptop as administration) before typing the security code. Even When I manually add the profile of the network, I be able to connect to the network, but it just keep stay at identifying loop and I can't go online. Have anyone had the solution for these problems,?Thank you very much

Answer 1

Hello Daniel,

Thank you for posting your question on Microsoft community.

I would like to know some information about the issue so that we could help you better.

Is your computer connected to a domain network?

I appreciate you for providing details about the issue and your efforts towards resolving it.

This issue may occur due to the following reasons:

• Mismatched network standards.
• Missing updates.
• Incorrect network connection settings.
• Damaged or incompatible drivers.

I would suggest you to try following methods and check if it helps.

Method 1:

Run network troubleshooter and check.

Refer:

Using the Network troubleshooter in Windows 7

http://windows.microsoft.com/en-US/windows7/Using-the-Network-troubleshooter-in-Windows-7

If it does not help, use method 2:

Method 2:

Please use suggestions provided in this article and check the issue.

Refer:

Why can't I connect to a network?

http://windows.microsoft.com/en-us/windows/cant-connect-to-network#1TC=windows-7

I hope this information helps.

Please do let us know if you need any further assistance.

Thank you