Windows Update Error 80248009

Question

I'm running Win7 Proffessional SP1 32bit.  My last successful Windows update was Security Update KB3061518 - at the end of May.

This error code hits when checking for new updates.

I have tried CHKDSK (safestart) and SFC /SCANNOW, both come up clean.  I've also run the MS Fix It download multiple times.  Most of the time it comes up with no issues, on 1 occasion it did report a problem, but no info on the nature of the problem or further steps.

Kelly

Original Title: Error 80248009

Answer 1

Sorry to be slow at this, but I just now figured out how to use OneDrive (I think).  This link should share the System Information file -

KCook1 System Info

Kelly

Answer 2

When you reply to a message please click the Reply button at the end of the message you are replying to, not the latest message! When you do not follow the correct procedure the situation can get very confusing for those reading the thread (conversation). Your message should begin In reply to Sahil BaliNOT Gerry C J Cornell.

Answer 3

Wow, this has been a lot of stuff to digest.  Method 1 turned out to just be running the MS Fix It download.  Which reports failure but no remedy.  I will try Method 2, manually resetting the Win Update registry, tomorrow.  If that also fails, it will take me a few days to work through the rest of the recommendations.

Thanks,

Kelly

Answer 4

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone fresh copies of your System log and your Application log (two files) from your Event Viewer to your One Drive and post a link here. You can remove any earlier copies of the logs from your OneDrive.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

General notes on Event Viewer

http://www.gerryscomputertips.co.uk/syserrors5.htm

Notes on using Windows Update:

http://www.gerryscomputertips.co.uk/WinUpdate1.htm

Answer 5

Hello Kelly,

Welcome to Microsoft Community. I appreciate your efforts towards resolving the issue. I will certainly help you with the issue that you are facing.

This issue may arise when there are issues with the Windows update components. Try the following methods to fix the issue.

Method 1: Run the Windows Update Troubleshooter

Try to run the Windows update troubleshooter, it will detect and resolve the most common issues with the Windows updates. To do so, follow the link below. You may also follow some other common solutions on the same articles.

http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7

Method 2: Reset Windows Update components

If the issue is with the Windows update components, this method will resolve the issue by repairing all the components associated with it. Click on the link below and follow the article on the same.

How do I reset Windows Update Components?

To do so: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

*How to back up and restore the registry in Windows*

Method 3: Clean Boot

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. To know more, follow the article below:

http://support.microsoft.com/kb/929135

Note: After troubleshooting, refer to this section ‘How to reset the computer to start normally after clean boot troubleshooting’.

Hope the information helps. Let us know if you need further assistance with Windows related issues, we’ll be glad to assist you.

Thank you