PC Errors

Question

After playing games for a while the game is crashing and I noticed these entries in the Event viewer.

A service was installed in the system.

Service Name:  atidgllk

Service File Name:  C:\Program Files (x86)\AMD\System Monitor\atidgllk.sys

Service Type:  kernel mode driver

Service Start Type:  demand start

Service Account:  

The atidgllk service failed to start due to the following error: 

The system cannot find the file specified.

A service was installed in the system.

Service Name:  atillk64

Service File Name:  C:\Program Files (x86)\AMD\System Monitor\atillk64.sys

Service Type:  kernel mode driver

Service Start Type:  demand start

Service Account:  

The atillk64 service failed to start due to the following error: 

The system cannot find the file specified.

Display driver amdkmdap stopped responding and has successfully recovered.

Sometimes though the display driver does not recover and I blue screen. I have the latest driver updates and am using an r9 270x gpu.

Answer 1

Hi,

Be sure to check with the game makers' support and their forums about known issues.

Check with the System/Motherboard Maker and ATI Supports, their on-line documentation and

drivers, and ask in their forums about any known issues, Update the BIOS, low level chipset drivers,

and the major on-board and separate device drivers. And of course the ATI video drivers (which

are atidgllk.sys.

AMD/ATI - Support and Driver - Search

http://support.amd.com/us/psearch/Pages/psearch.aspx?type=2.4.2&product=2.4.2.3.9&contentType=GPU+Download+Detail&ostype=Windows+8+Preview+-+32-Bit+Edition&keywords=&items=20

Get the Catalyst Drivers herehttp://game.amd.com/us-en/drivers\_catalyst.aspx

ATI - Forums

http://forums.amd.com/game/categories.cfm?catid=260&forumid=11

ATI - Support and Drivers

http://support.amd.com/us/Pages/AMDSupportHub.aspx

=============================================================

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

Check this thread for information using BlueScreenView, MyEventViewer and other methods

to troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

We can analyze the minidumps if you make them available from the OneDrive or otherfile sharing sites (such as MediaFire). If you have problems uploading the minidumps copy

them to the Desktop or the Documents folder and upload them from there.

Adding files to your OneDrive

http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial

Upload photos and files

http://windows.microsoft.com/en-us/onedrive/add-photos-files

One-Drive - Share files and folders and change permissions

http://windows.microsoft.com/en-us/onedrive/share-file-folder

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 

---

Also do this so you can see the likely bluescreens.

Windows Vista automatically restarts if your PC encounters an error that causes it to crash.

(also Windows 7)

http://www.winvistatips.com/disable-automatic-restart-t84.html

===========================================================

Check with these utilities to see if any information can be gathered :

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView - Free - scans all your minidump files created during 'blue screen of death'

crashes, and displays the information about all crashes in one table.

http://www.nirsoft.net/utils/blue\_screen\_view.html

---

MyEventViewer can be checked at the time of the BlueScreen (BSOD) to with-in a

second or so of the time of the BSOD to provide more information as to possible

cause - see TIP.

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.

TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file -

set it to a bit before and after the time of the BSOD.

http://www.nirsoft.net/utils/my\_event\_viewer.html

---

AppCrashView - Free - a small utility for Windows Vista and Windows 7 that displays the

details of all application crashes occurred in your system. The crashes information is extracted

from the .wer files created by the Windows Error Reporting (WER) component of the operating

system every time that a crash is occurred. AppCrashView also allows you to easily save the

crashes list to text/csv/html/xml file.

http://www.nirsoft.net/utils/app\_crash\_view.html

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!