Printer busy or error; while working on Windows Server

Question

I'm working on a persistent problem with a specific printer where I work. A bit of background: Primarily, this printer is being utilized by users on WYSE thin clients connecting to a Windows Server 2008 R2 VM via an RDP session, however, some users are connecting to it using Windows 7 Professional. It is a network printer on our corporate domain installed as a local printer on a print server, and also as a local printer on the RDP server in use by the thin client users. Now, the printer works perfectly to print test pages, Word Documents, etc. However, the problem arises when my users need to print PDF documents, for which they primarily use Adobe Acrobat 2011, though some also use the latest version of Reader (we update Reader generally as the new versions are released). When they attempt to print these documents, the print queue will say spooling (page 1/2/3, etc), and then it will immediately change status to Printer Busy or Error. When this occurs, until the job is cancelled, no other jobs will process, no matter the type of document. And to further complicate matters, one of the primary users of this printer says it's not even every PDF, just some, and there doesn't seem to be a consistent difference between those that won't print, and those that will. The printer in question is a Xerox Workcentre 7345, and I have tried installing the latest drivers, both the PS and PCL6 versions, and attempted to use the driver for the Fiery controller, all giving the same result. I've installed the printer as a network shared printer off of the print server, and I've installed it locally to the RDP server. All cases result in the same "Printer Busy or Error". I've also tried bypassing the spooler, and printing the document as an image, both separately and with both settings set. I'm at a loss, and my users can no longer reliably use this printer to print PDFs... I'd appreciate any suggestions on what to do at this point. Thanks.

Answer 1

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