Windows 8.1 Update Failures with an error code 80240054.

Question

OT:Windows 8.1 Update Failures

https://onedrive.live.com/view.aspx?cid=2FD8DD9E97F16079&resid=2FD8DD9E97F16079%211181&app=Word

Answer 1

Hello Ralph,

Thank you for your reply.

Please answer if you were able to try the manual steps to reset Windows Update components? If you have not tried it yet, please try the manual steps and check the status.

Windows Update is reset - DONE,

The Update History has been cleared, tried another KB install in manual mode - FAILED

If the issue persist, proceed with running Windows DISM tool.

Windows DISM (Deployment Image Servicing and Management) is a great tool for fixing Windows corruptions.

Let’s follow the steps in the article below to run DISM tool.

Fix Windows corruptions errors by using the DISM or System Update Readiness tool.

http://support.microsoft.com/kb/947821

Please reply with the results, we'll be glad to assist you.

1. Ran DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:G:\ESD-ISO.
2. Received error 0x800F0906
3. The source I used was the iso image file written to a DVD for the Win 8 Pro
4. The /RestoreHealth  without the source file option has not produced success in rebuilding the DISM file either.

Answer 2

Hi Ralph,

Thank you for visiting Microsoft Community.

As per the issue description, I understand that you're experiencing a number of issues on your computer like boot/shutdown failure, update failure and multiple BSODs.

Which security software installed is currently on your computer?

All these issues could be interrelated, resolving one issue may help us in solving the other as well.

These issues may appear due to a number of reasons, some of them like a third party security software creating conflict with Windows or when the components responsible for the installation of Window Update are corrupt.

Let's try these methods below to troubleshoot these issue one by one.

Method 1: Run the Windows Update troubleshooter.

Follow these steps to run Windows Update troubleshooter.

1. Press Windows key + W and type troubleshooting.
2. Select Troubleshooting.
3. Select View all on the top left corner.
4. Run Windows update troubleshooter.

Move to next method if issues persists.

---

Method 2: Temporarily disable third party security software.

If you have installed any third party security software like antivirus program/firewall, they can interfere with the download. I would suggest you to temporarily disable and check if you are able to download and install the update.

Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Move to next method if issues persists.

Method 3**:**

Resetting Windows Update Components includes resetting the services required for Windows Updates and Winsock, resetting the proxy connection, if any, clearing the BITS queue and installing that latest Windows Update Agent.

Run the automated troubleshooter in the link below to reset Windows update components to default, if the troubleshooter fails to solve the problem please follow the manual steps in the article below to reset Windows update components manually.

How do I reset Windows update components?

http://support.microsoft.com/kb/971058/en-us

Additional Information:

Troubleshooting problems with installing updates

http://windows.microsoft.com/en-gb/windows/troubleshoot-problems-installing-updates#1TC=windows-8

Hope this information is helpful. Please let us know the results. Feel free to write us back for any further assistance with Windows, we'll be glad to assist you.

Answer 3

1. I have done a clean boot as described in KB929135
2. Upon restart the machine went into a BSOD, auto restarted and completed startup correctly
3. Attempted a manual install of update KB3000850
4. Installation Failed
5. Error Code 80073712

Now what??

Answer 4

Hello Ralph,

Thank you for your reply, appreciate the time taken by you in keeping us updated on the status of the issue.

Good to hear that you were able to perform the suggested tasks successfully and noticed considerable improvements in Windows performance. Let’s proceed with further troubleshooting steps in order to get this issue resolved with our joint efforts.

• Were you able to perform the manual steps to reset Windows Update?

Let’s disable HitmanPro and Adware Removal Tool, place the computer in clean boot state and check installing the updates.

Clean boot is a process of starting your computer by using a minimal Windows settings and startup programs so that you can determine whether a background program is interfering with your computer performance.

Please follow the steps in the article below to perform clean boot.

How to perform a clean boot in Windows

**http://support.microsoft.com/kb/929135**

Try to install the update again while the computer is in clean boot state.

Please refer the section “How to reset the computer to start normally after clean boot troubleshooting” in the article below and follow the steps to bring your computer to the normal state.

Also, please provide us the BSOD exact error message/code, this will help us to proceed with troubleshooting in right direction.

Please reply with the results, we’ll be glad to assist you.

Answer 5

Hi Ralph,

Thank you for visiting Microsoft Community.

As per the issue description, I understand that you're experiencing a number of issues on your computer like boot/shutdown failure, update failure and multiple BSODs.

Which security software installed is currently on your computer?

1. Windows Defender
2. HitmanPro (Demo)
3. Adware Removal Tool v3.9.1

All these issues could be interrelated, resolving one issue may help us in solving the other as well.

These issues may appear due to a number of reasons, some of them like a third party security software creating conflict with Windows or when the components responsible for the installation of Window Update are corrupt.

Let's try these methods below to troubleshoot these issue one by one.

Method 1: Run the Windows Update troubleshooter.

Follow these steps to run Windows Update troubleshooter.

1. Press Windows key + W and type troubleshooting.
2. Select Troubleshooting.
3. Select View all on the top left corner.
4. Run Windows update troubleshooter.

Move to next method if issues persists.  I have run this a number of times with no visible benefit.

Method 2: Temporarily disable third party security software.

If you have installed any third party security software like antivirus program/firewall, they can interfere with the download. I would suggest you to temporarily disable and check if you are able to download and install the update.

Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Move to next method if issues persists.  I have done this with benefit

Method 3**:**

Resetting Windows Update Components includes resetting the services required for Windows Updates and Winsock, resetting the proxy connection, if any, clearing the BITS queue and installing that latest Windows Update Agent.

Run the automated troubleshooter in the link below to reset Windows update components to default, if the troubleshooter fails to solve the problem please follow the manual steps in the article below to reset Windows update components manually.

How do I reset Windows update components?    DONE

http://support.microsoft.com/kb/971058/en-us

Additional Information:

Troubleshooting problems with installing updates    DONE

http://windows.microsoft.com/en-gb/windows/troubleshoot-problems-installing-updates#1TC=windows-8

Hope this information is helpful. Please let us know the results. Feel free to write us back for any further assistance with Windows, we'll be glad to assist you.  

The only improvement seems to be a quicker restart and faster shutdown.  I have seen one BSOD listing an error msg  about a CACHE failure.  It didn't stay up long and I didn't get a screen capture of it.

I still can not get it to update KB3000850.