Unable to update using WSUS

Question

Hi,

I have recently implemented several Server 2012 machines onto our network - These are set to replace our old 2003 Servers.

The new 2012 Servers are being configured to overtake the roles that I had setup on the 2003 Servers.

I am currently trying to configure WSUS on a new 2012 Server - This appears to be configured correctly but I am having issues with the client machines connecting to the WSUS server - The client machines are set to pick up the WSUS server via GPO.

It appears that the WSUS server is being blocked by our Proxy server - Although the Proxy server (TMG) is set to allow internal traffic.

Looking at the Windows update log - I am getting the below errors.

2015-02-03 09:59:28:996  536 c98 AU AU received policy change subscription event

2015-02-03 10:00:50:736  536 3874 AU Triggering AU detection through DetectNow API

2015-02-03 10:00:50:736  536 3874 AU Triggering Online detection (non-interactive)

2015-02-03 10:00:50:737  536 c98 AU #############

2015-02-03 10:00:50:737  536 c98 AU ## START ##  AU: Search for updates

2015-02-03 10:00:50:737  536 c98 AU #########

2015-02-03 10:00:50:739  536 c98 AU <<## SUBMITTED ## AU: Search for updates [CallId = {D6E096AD-8B3E-4A0E-B638-756CFBBF0833}]

2015-02-03 10:00:50:739  536 2a64 Agent *************

2015-02-03 10:00:50:739  536 2a64 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]

2015-02-03 10:00:50:739  536 2a64 Agent *********

2015-02-03 10:00:50:739  536 2a64 Agent   * Online = Yes; Ignore download priority = No

2015-02-03 10:00:50:739  536 2a64 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"

2015-02-03 10:00:50:739  536 2a64 Agent   * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed

2015-02-03 10:00:50:739  536 2a64 Agent   * Search Scope = {Machine}

2015-02-03 10:00:50:739  536 2a64 Setup Checking for agent SelfUpdate

2015-02-03 10:00:50:740  536 2a64 Setup Client version: Core: 7.6.7600.320  Aux: 7.6.7600.320

2015-02-03 10:00:50:884  536 2a64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f6

2015-02-03 10:00:50:884  536 2a64 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f6

2015-02-03 10:00:50:884  536 2a64 Misc WARNING: DownloadFileInternal failed for http://gbsal01-wsv001:8080/selfupdate/wuident.cab: error 0x801901f6

2015-02-03 10:00:50:884  536 2a64 Setup FATAL: DownloadCab failed, err = 0x801901F6

2015-02-03 10:00:50:884  536 2a64 Setup WARNING: SelfUpdate check failed to download package information, error = 0x80244021

2015-02-03 10:00:50:884  536 2a64 Setup FATAL: SelfUpdate check failed, err = 0x80244021

2015-02-03 10:00:50:885  536 2a64 Agent   * WARNING: Skipping scan, self-update check returned 0x80244021

2015-02-03 10:00:50:889  536 2a64 Agent   * WARNING: Exit code = 0x80244021

2015-02-03 10:00:50:889  536 2a64 Agent *********

2015-02-03 10:00:50:889  536 2a64 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]

2015-02-03 10:00:50:889  536 2a64 Agent *************

2015-02-03 10:00:50:889  536 2a64 Agent WARNING: WU client failed Searching for update with error 0x80244021

2015-02-03 10:00:50:889  536 4170 AU >>##  RESUMED  ## AU: Search for updates [CallId = {D6E096AD-8B3E-4A0E-B638-756CFBBF0833}]

2015-02-03 10:00:50:889  536 4170 AU   # WARNING: Search callback failed, result = 0x80244021

2015-02-03 10:00:50:889  536 4170 AU   # WARNING: Failed to find updates with error code 80244021

2015-02-03 10:00:50:889  536 4170 AU #########

2015-02-03 10:00:50:889  536 4170 AU ##  END  ##  AU: Search for updates [CallId = {D6E096AD-8B3E-4A0E-B638-756CFBBF0833}]

2015-02-03 10:00:50:889  536 4170 AU #############

2015-02-03 10:00:50:890  536 4170 AU Successfully wrote event for AU health state:0

2015-02-03 10:00:50:890  536 4170 AU AU setting next detection timeout to 2015-02-03 15:00:50

2015-02-03 10:00:50:890  536 4170 AU Setting AU scheduled install time to 2015-02-03 12:00:00

2015-02-03 10:00:50:891  536 4170 AU Successfully wrote event for AU health state:0

2015-02-03 10:00:50:892  536 4170 AU Successfully wrote event for AU health state:0

Does anyone have any ideas please?

Thanks

Tom

Answer 1

Hi Tom,

We have a dedicated team assisting questions related to Windows Servers. They will be able to guide you better on this issue. Post your question here:

https://social.technet.microsoft.com/Forums/windowsserver/en-US/home?category=windowsserver

Answer 2

Thanks - I have posted this question in there.

URL - https://social.technet.microsoft.com/Forums/windowsserver/en-US/3b477a57-4eb4-4223-848e-c517dcbf65f9/unable-to-update-using-wsus-no-client-detection?forum=winserverwsus

Regards,

Tom