windows update error 80242014

Question

i keep getting pending restart message on installing the following updates kb3047254, kb3033446, kb3053863, kb3060793 in update history. i have restarted multiple times but the problem is not solved.

Answer 1

Hi Sunny,

Thank you for posting your query in Microsoft Community.

I can imagine the inconvenience you are experiencing and will certainly help you in the right direction to fix the issue.

Error code 80242014 indicates that the system needs to be restarted to allow the files in use to be updated. There is a strong possibility that 3rd party software is interfering with the files being updated. So, in the first place, I would suggest you to clean boot the system and then install the updates.

Method 1:

Place the system in clean boot, install the updates and reboot the system to check for the issue.

Step 1:

Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

***How to perform a clean boot in Windows***

**Note:**Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

Step 2:

Install the mentioned updates using Windows Updates utility and reboot the system.

If the issue still exists, try the next method.

Method 2:

Let us try to rename the pending.xml file and check if this helps.

1. Press Windows key + X, click Command Prompt (Admin).
2. At the command prompt, type the following command and hit ENTER:

takeown /f C:\Windows\winsxs\pending.xml

3. Rename the c:\windows\winsxs\pending.xml path by using the following command and hit ENTER:

Ren c:\windows\winsxs\pending.xml pending.old. Once this file is renamed, restart the computer and check if the issue reoccurs.

Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.

Answer 2

Hi,

Please follow the methods mentioned below:

Method 1:

 suggest you to manually reset the Windows Updates Components.

a) Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.

b) Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

c) Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 Catroot2.old

d) Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the ENTER key after you type each command.

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

e) Type Exit in the Command Prompt to close it.

 Now you may try running the Windows Updates and check if the above steps resolve the issue.

For further reference, you can refer to the link:

How do I reset Windows Update components?

**http://support.microsoft.com/kb/971058/en-us**

Troubleshoot problems with installing updates

**http://windows.microsoft.com/en-us/windows-8/troubleshoot-problems-installing-updates**

Method 2:

You may follow the steps mentioned under section: Windows 8.1 or Windows 8 in the following link:

**http://support.microsoft.com/kb/956702/en-us**

Note: The steps mentioned in the above link include steps on how to run SFC scan and DISM tool.

• System File Checker (SFC Scan) will inspect all of the important Windows files on your computer, including Windows DLL files. If System File Checker finds an issue with any of these protected files, it will replace it.
• Deployment Image Servicing and Management tool helps to detects incorrect manifests, cabinets or registry data, it may replace the incorrect data with corrected version available.

Please reply us on the status of the issue so that we can help you better.

Answer 3

Harkanwar,

I tried the clean boot & it didn't help. I moved on to method 2 but I'm having trouble. I'm pretty sure I did exactly as you suggested but it would not recognize "takeown" as a command. Any suggestions?

Thanks!

Lynzi