Prpblems with creating ö, ä, ü

Giuseppe Portale 1 Reputation point
2021-02-10T11:24:00.147+00:00

Hello
Im working with Mac OS 10.15.7 and sometimes working trough this app on win 10 trough VPN to my company, it's does not function well ö, ä, ü. It shows then other signs.
Can you help.

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,706 Reputation points Microsoft Vendor
    2021-02-11T03:11:42.357+00:00

    Hi,

    Please help to confirm below information so that we could better understand your issue.

    1. You use Microsoft Remote Dekstop app for Mac to remote connect to the Win 10 PC from your Mac book, right?
    2. When you use Mac Keyboard to type ö, ä, ü in the windows remote session, it shows other signs, right?
    3. May I know what language your are using on your mac book and windows PC? How about the keyboard layout?

    You can read below article to understand why the characters that appear in the session do not match the characters you typed on the Mac keyboard
    https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-client-faq#why-do-incorrect-characters-appear-in-the-session

    You can also learn how to use a keyboard in a remote session by following guidance.
    https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-mac#use-a-keyboard-in-a-remote-session

    Hope above information can help you.

    Thanks,
    Eleven

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  2. Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,706 Reputation points Microsoft Vendor
    2021-02-12T06:01:52.657+00:00

    Hi,

    Please try to install the latest windows update on your windows PC to see if the issue could be resolved.

    Thanks,

    Eleven

    If the Answer is helpful, please click "Accept Answer" and upvote it. Thanks.