Identifying - No internet access - HELP

Question

I have read the others forums but have had no solution.

I have recently bought a second hand pc for cheap, and the internet works through a usb wireless adapter, the wifi works at my fathers house and have had no problems with that, but i brought the pc to my mothers house and it doesn't work.

It can detect the router and connect to the router but it just says "identifying unknown network - no internet access". I have re-installed my wireless adapter drivers multiple times, restarted the router multiple times, bought a different wireless adapter and have tried combining the restarting and the re-installing but to no avail. 

I am fed up of searching as nobody seems to have my problem.

Thanks for any help

Answer 1

Hello,

Thank you for posting your question on Microsoft Community forum.

I understand that you are experiencing issue with “No internet connectivity” in the system.

This issue can be caused due to incorrect TCP/IP settings in the system.

I would request you to kindly provide me with the following information to understand the issue more clearly.

• Which antivirus program are you using in the system?

I would suggest you to follow the steps and check if it helps.

Step 1:

**How to reset TCP/IP by using the NetShell utility,**please follow the link provided below.

http://support.microsoft.com/kb/299357

Note: To reset the TCP/IP stack go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself:

Step 2:

Disable antivirus software temporarily, please follow the steps in the link provided.

http://windows.microsoft.com/en-us/windows/disable-antivirus-software#1TC=windows-7

Hope this resolves the issue. If issue persists, you can write to us and we will be glad to assist you further.

Thank you.

Answer 2

Please check this out Unidentified Networks

Answer 3

I have tried using a wired connection and it did not connect. 

Thanks

Answer 4

Hello,

Thank you for keeping us posted.

I appreciate your efforts towards resolving the issue.

I would request you to kindly provide me with the following information to understand the issue more clearly.

• Have you tried to connect to internet using a wired connection?

I would suggest you to follow the steps in the link provided and check if it helps.

Wired and wireless network problems.

http://windows.microsoft.com/en-US/windows/network-connection-problem-help#network-problems=windows-7&v1h=win81tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Note: This link will help you identify and fix problems with wired (Ethernet) and wireless (Wi-Fi) network connections in windows.

Please keep us updated on the status of the issue to assist you further.

Thank you.

Answer 5

Hi, i've tried both, the problem is still the same, the pc seems to connect to the internet without the warning symbol but rarely - but still cant load webpages or do anything internet related.